Supervisor (Distribution Line Worker), Distribution Line

National Grid Plc; Town of New Hartford (NY); On-site; USD 144,000 - 165,000; Full time

Job summary

National Grid is hiring a Supervisor for our Distribution Line department in Rome, NY and New Hartford, NY. You will lead field personnel responsible for overhead electric distribution, ensuring the highest standards of safety, reliability, and operational excellence.

In this leadership role, you will oversee both company and contractor crews, coordinating daily work activities to ensure projects are completed safely, efficiently, on time, and within budget.

Qualifications

• Associate's or Technical degree in a related field and/or 5-7 years of relevant experience is preferred.
• Equivalent combinations of education, hands-on experience, and employer-sponsored training programs will be considered.
• Demonstrated technical proficiency in the subject matter relevant to the role.
• Experience of leading a team involved in field operations activities is required.
• Ability and knowledge to develop standard operating procedures for field personnel to perform overhead electric work and connections on energized distribution/transmission facilities is preferred.
• Must have, or possess the ability to develop a working knowledge of information systems critical to the work management, financial reporting and performance tracking of the designated area.
• Must have or possess the ability to develop knowledge and understanding of National Grid’s policies and processes and how to apply them effectively.
• Must have demonstrated or possess the skills to build effective, respectful, working relationships.
• Ability to perform off-hour coverage and provide sound decision-making during emergency situations.

Responsibilities

• Supervise a culturally diverse workforce through coaching, counseling and team building to ensure tasks are carried out in an efficient manner.
• Oversee the operational workload of team to ensure allocated resources are fully utilized in order to deliver against agreed upon work plan and execute work activities within planned unit and budget cost.
• Ensure supervised teams comply with safety standards, policies and processes in order to ensure a safe working environment and minimize risk for all staff.
• Review, ensure accuracy and execute the approval of area purchase orders, invoices and payroll activities.
• Execute all work tasks in compliance with all Company, Federal and State policy and regulatory requirements.
• Build good working relationships with internal & external customers and manage the day-to-day relationship with them in order to understand their requirements and deliver appropriate solutions within National Grid policies and processes.
• Monitor performance of allocated staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is performed efficiently and effectively.
• Act as the first point of contact for multiple internal stakeholders and outside agencies in order to provide support and ensure National Grid deliver against service level agreement.
• Promote and implement best practices in order to ensure all work tasks achieve high productivity and low costs.

Skills

Leadership

Safety standards

Budget management

Emergency response

Mentoring

Education

Associate's or Technical degree in a related field

Job description

About us

National Grid is hiring a Supervisor for our Distribution Line department in Rome, NY and New Hartford, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

Join our team and play a critical role in delivering safe, reliable electric service to the communities we serve. As an Operations Supervisor, you will lead and support field personnel responsible for maintaining and operating the overhead electric distribution system, ensuring the highest standards of safety, reliability, and operational excellence.

In this leadership role, you will oversee both company and contractor crews, coordinating daily work activities to ensure projects are completed safely, efficiently, on time, and within budget. You will have the opportunity to mentor and develop employees, drive continuous improvement, and make a direct impact on service performance and customer satisfaction.

This position is also a key part of our 24/7 electric operations team, providing leadership during routine operations and emergency response events to help restore power and support our customers when they need us most.

Key Accountabilities

• Supervise a culturally diverse workforce through coaching, counseling and team building to ensure tasks are carried out in an efficient manner.
• Oversee the operational workload of team to ensure allocated resources are fully utilized in order to deliver against agreed upon work plan and execute work activities within planned unit and budget cost.
• Ensure supervised teams comply with safety standards, policies and processes in order to ensure a safe working environment and minimize risk for all staff.
• Review, ensure accuracy and execute the approval of area purchase orders, invoices and payroll activities.
• Execute all work tasks in compliance with all Company, Federal and State policy and regulatory requirements.
• Build good working relationships with internal & external customers and manage the day-to-day relationship with them in order to understand their requirements and deliver appropriate solutions within National Grid policies and processes.
• Monitor performance of allocated staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is performed efficiently and effectively.
• Act as the first point of contact for multiple internal stakeholders and outside agencies in order to provide support and ensure National Grid deliver against service level agreement.
• Promote and implement best practices in order to ensure all work tasks achieve high productivity and low costs.

Qualifications

Associate's or Technical degree in a related field and/or 5-7 years of relevant experience is preferred.

Equivalent combinations of education, hands-on experience, and successful completion of employer-sponsored training programs will be considered.

Demonstrated technical proficiency in the subject matter relevant to the role

Experience of leading a team involved in field operations activities is required.

Ability and knowledge to develop standard operating procedures for field personnel to perform overhead electric work and connections on energized distribution/transmission facilities is preferred.

Must have, or possess the ability to develop a working knowledge of information systems critical to the work management, financial reporting and performance tracking of the designated area.

Must have or possess the ability to develop knowledge and understanding of National Grid’s policies and processes and how to apply them effectively.

Must have demonstrated or possess the skills to build effective, respectful, working relationships.

Ability to perform off-hour coverage and provide sound decision-making during emergency situations.

More Information

Salary: $144,000 - $165,000 per year

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

Safety, Health, Environment and Resilience

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

We offer a competitive base salary, with annual reviews to ensure it reflects the market rate for your role, skills, knowledge, and experience.

Incentive Pay

Depending on your role, you'll be eligible for an annual performance bonus that rewards your contribution to our success. Your bonus is a percentage of eligible earnings and may vary each year.

Recognition

Our global recognition program lets you thank and reward colleagues for their contributions, along with career milestone awards to celebrate key achievements.

Retirement

We offer a generous pension plan with company contributions up to 12%. For every £1 you contribute, we'll add £2. You can also make extra voluntary contributions to boost your retirement savings.