Supervisor, Distribution Center - 3rd Shift

phoenixcontact; Middletown Township (PA); On-site; USD 70,000 - 90,000; Full time

Job summary

phoenixcontact in Middletown Township, PA, seeks a Supervisor, Distribution Center to lead third-shift operations, overseeing receiving, picking, packing, cycle counting, shipping and related activities. The role translates department priorities into daily work plans, assigns labor and resources, and ensures safety, quality, productivity and service targets are met.

The Supervisor provides direct supervision and coaching to team leaders and staff, monitors performance, coordinates with internal

Job description

Job Summary

The Supervisor, Distribution Center leads third-shift operations, including receiving, picking, packing, cycle counting, shipping, and related warehouse activities. The role converts departmental priorities into daily work plans, assigns labor and resources, monitors safety, quality, productivity, and service, and resolves issues to support accurate, timely order fulfillment. This position leads team leaders and Distribution Center employees by setting expectations, coaching performance, planning staffing, managing performance, and developing employee capabilities. The Supervisor also supports warehouse management systems, automated storage and retrieval systems, and related processes, coordinating escalations with internal partners and external providers as needed. Success is measured by safe, compliant operations; achievement of shift objectives; accurate and timely product flow; effective employee development; strong cross-shift coordination; and continuous improvement. This role has formal people-management responsibility, including direct supervision, performance management, talent development, workforce scheduling, resource allocation, employee engagement, and team results. The role leads one operational team or shift, makes day-to-day decisions within established policies and delegated authority, allocates resources to meet operating needs, and delivers results through the performance and development of others.

Responsibilities

Leads third-shift Distribution Center operations and ensures receiving, picking, packing, cycle counting, shipping, and related activities are completed safely, accurately, efficiently, and in accordance with established process specifications.

Provides direct supervision, direction, coaching, and performance feedback to assigned team leaders and Distribution Center employees.

Establishes daily priorities, assigns work, balances labor, and adjusts workflow and resources to meet customer service, productivity, quality, and delivery requirements.

Communicates performance expectations and ensures employees understand job responsibilities, standard work, safety requirements, and operating procedures.

Monitors shift performance using established metrics and operating reports; identifies gaps, determines appropriate corrective actions, and escalates significant risks or barriers.

Conducts performance reviews, supports goal setting, addresses performance concerns, recognizes employee contributions, and creates meaningful development opportunities.

Supports staffing decisions, onboarding, training, cross-training, succession planning, attendance management, and workforce coverage for regular operations, absences, overtime, and changing business needs.

Builds an inclusive, respectful, accountable, and customer-focused team culture while modeling company values and leadership principles.

Ensures Distribution Center activities comply with company policies, safety requirements, quality standards, inventory-control procedures, and applicable regulatory requirements.

Investigates operational errors, inventory discrepancies, process failures, and service issues; determines root causes and implements or recommends corrective and preventive actions.

Coordinates workflow and operational handoffs with other shifts, logistics functions, maintenance, Information Technology, Customer Service, and other internal stakeholders.

Serves as a Warehouse Management System key user by supporting proper system utilization, assisting users, troubleshooting operational issues, and coordinating issue escalation when necessary.

Investigates and corrects routine operational issues within the Warehouse Management System and related business systems.

Contacts the appropriate Warehouse Management System support provider when issues cannot be resolved internally.

Coordinates response to minor automated storage and retrieval system hardware or controls issues and engages internal facilities, maintenance, technical resources, or vendors for mechanical or advanced technical concerns.

Reviews work quality, reinforces standard procedures, and provides additional instruction, coaching, or training when errors or performance gaps are identified.

Participates in Distribution Center, Warehouse Management System, automation, productivity, and continuous-improvement

Identifies opportunities to improve safety, quality, inventory accuracy, labor utilization, process efficiency, system performance, and customer service.

Maintains timely and accurate shift documentation, attendance records, performance information, incident reports, training records, and other required operational records.

Makes day-to-day decisions within delegated authority regarding work assignments, priorities, staffing adjustments, issue resolution, and operational execution.

Communicates significant safety, quality, personnel, system, or operational risks to the Distribution Center Manager and appropriate stakeholders.

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