Supervisor, Dispatch (Cox Automotive)

Cox Automotive Inc.; Cherryville (NC); Sur place; USD 67 000 - 101 000; Plein temps

Avantages offerts par ce poste

Vacation with pay

Seven paid holidays

Up to 160 hours paid wellness

Résumé du poste

Cox Automotive Inc. is seeking a Supervisor, Transportation Breakdown (Market Place Operations) in Cherryville, NC. You will lead a Roadside call center team, drive performance, support employee development, and uphold high service standards.

Responsibilities include coaching, training, policy adherence, handling escalations, and flexible scheduling to adapt to business needs.

Qualifications

• High School Diploma or GED with 5 years' experience in transportation or call center.
• MS Office proficiency and strong written/verbal communication.
• Various combinations of degrees with related field experience may apply.

Responsabilités

• Lead dispatch timeliness, phone metrics, and operational efficiency.
• Coach and develop team members through personalized development.
• Ensure compliance with company procedures and policy.
• Step in to handle high‑quality event management and customer interactions.
• Adjust schedules and priorities to meet business needs.

Connaissances

MS Office

Communication

Formation

High School Diploma/GED

Bachelor's Degree in related discipline

Outils

MS Office

Description du poste

Are you ready to lead a team that keeps things rolling-literally? As the Supervisor, Transportation Breakdown (Market Place Operations), you'll be the driving force behind our Roadside team's success. You will be responsible for ensuring operational performance, supporting employee development, motivating breakdown specialists, and maintaining high service standards across the call center.

What You'll Be Rockin'

• Coach & Cheerleader: Guide your team to greatness in dispatch timeliness, phone metrics, and operational efficiency.
• Trainer Extraordinaire: Help team members grow with personalized development and motivation.
• Policy Pro: Keep things compliant and clear with company procedures.
• Customer Whisperer: Step in when needed to ensure top-notch event handling.
• Flex Master: Adjust schedules and juggle priorities like a scheduling ninja.

Perks & Highlights

• Be the go-to leader in a fast-paced, high-impact environment.
• Collaborate with a team that values hustle, heart, and humor.
• Make a real difference in how we support customers on the road.

Qualifications

Minimum

• High School Diploma/GED and 5 years' experience in a related field (Transportation, Call Center). The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
• Requires strong knowledge of MS Office
• Excellent communication skills to work effectively with teams throughout organization

Preferred

• Degree in related discipline strongly desired

USD 67,100.00 - 100,700.00 per year

Compensation

Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 10/18/2026

EOE, including disability/vets