Supervisor, Dispatch (Cox Automotive)

Cox Automotive; Atlanta (GA); On-site; USD 67,000 - 101,000; Full time

Benefits offered by this job

Fast-paced environment

Team collaboration

Impact on customers

Job summary

Cox Automotive in Atlanta, GA is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead a metrics-driven Roadside dispatch team. You’ll coach, train, and enforce policy while ensuring top-notch event handling and schedule flexibility.

You will drive performance, develop staff, and maintain high service standards across the call center, balancing urgent priorities with a customer-first mindset in a fast-paced environment.

Qualifications

• High School Diploma/GED and 5 years' experience in transportation or call center.
• Requires strong knowledge of MS Office.
• Excellent communication skills to work effectively with teams across the organization.

Responsibilities

• Coach & Cheerleader: guide team to dispatch timeliness, phone metrics, and operational efficiency.
• Trainer Extraordinaire: develop team members with personalized coaching and motivation.
• Policy Pro: ensure compliance with company procedures and guidelines.
• Customer Whisperer: intervene to ensure quality event handling and customer satisfaction.
• Flex Master: adjust schedules and juggle priorities to meet workload needs.

Skills

Communication

Coaching

Leadership

Education

High School Diploma/GED

Bachelor's degree (related discipline)

Tools

MS Office

Job description

Are you ready to lead a team that keeps things rolling-literally? As the Supervisor, Transportation Breakdown (Market Place Operations), you'll be the driving force behind our Roadside team's success. You will be responsible for ensuring operational performance, supporting employee development, motivating breakdown specialists, and maintaining high service standards across the call center.

What You'll Be Rockin':

• Coach & Cheerleader: Guide your team to greatness in dispatch timeliness, phone metrics, and operational efficiency.
• Trainer Extraordinaire: Help team members grow with personalized development and motivation.
• Policy Pro: Keep things compliant and clear with company procedures.
• Customer Whisperer: Step in when needed to ensure top-notch event handling.
• Flex Master: Adjust schedules and juggle priorities like a scheduling ninja.

Perks & Highlights:

• Be the go-to leader in a fast-paced, high-impact environment.
• Collaborate with a team that values hustle, heart, and humor.
• Make a real difference in how we support customers on the road.

Qualifications

Minimum

• High School Diploma/GED and 5 years' experience in a related field (Transportation, Call Center). The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
• Requires strong knowledge of MS Office
• Excellent communication skills to work effectively with teams throughout organization

Preferred

• Degree in related discipline strongly desired

USD 67,100.00 - 100,700.00 per year

Compensation:

Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 10/18/2026

EOE, including disability/vets