DIRECT SUPPORT PROFESSIONAL TEAM LEAD

Citizen-Advocate; Town of Harrietstown (NY); On-site; USD 48,000 - 64,000; Full time

Job summary

Citizen Advocates in New York seeks a Team Lead to supervise Direct Support Professional staff across shifts, ensuring health, safety, and welfare of residents. You will organize duties, oversee programming, and coordinate with nurses and administrators while maintaining high-quality personal care and accurate documentation.

You will train staff, uphold confidentiality, and adhere to crisis and behavior plans, contributing to a respectful, inclusive community living environment.

Qualifications

• Must have high school diploma or GED with three years’ experience working with people with developmental disabilities/mental health needs.

Responsibilities

• Supervise DSP staff during shift and organize duties.
• Make decisions on unanticipated occurrences during shift and escalate as needed.
• Assist in contacting nurse or administrator on call.
• Provide on-site onboarding, training, and support.
• Ultimate responsibility for client programming and care.
• Provide personal care with appropriate privacy and lift/position as prescribed.
• Monitor and dispense medications per physician orders.
• Document programming and client care accurately.
• Attend meetings and complete required trainings.

Skills

Confidentiality

Putting individuals first

Building and maintaining positive rel

Professionalism

Ethical conduct

Organization

Patience

Education

High school diploma or GED with 3 years experience

Job description

SUMMARY/OBJECTIVE:A Team Lead trains and supervises the Direct Support Professional staff, ensures individuals' health, safety, and welfare, enhances the quality of individuals' lives, and supports community inclusion.Essential Functions (Job Duties)Overall responsibility for supervising all DSPs during shift.• Organize duties to be completed during shift and delegate to staff according to ability and time.• Make decisions on unanticipated occurrences during shift.• Assist in determining when to contact nurse or administrator on call.• Schedule breaks for staff.• Provide on-site onboarding, training, and support.Ultimate responsibility for client programming and care• Assist residents with all aspects of personal care using appropriate level of privacy.• Provide first aid and nursing assistance as necessary or as requested by nurse or supervisor, reporting nursing and medical needs to a supervisor as needed.• Provide individual assessment and instruction to residents in daily living skills.• Lift, transfer and position as prescribed.• Monitor and dispense medications and adhere to physician’s orders.• Provide programming as written by Program Coordinator.• Demonstrate cultural beliefs in daily interactions.• Communicate programming information to Program Coordinator and Residence Manager as needed.• Ensure staffing ratios are met at all times.• Utilize the least restrictive prompting at all times.• Follow behaviors plans and crisis management plans as written.• Participate in staff, team, and residence meetings.• Attend appropriate training in accordance with the agency's personnel policies and maintain required certifications.• Perform any related duties as assigned.Complete timely and accurate documentation as required.• Contemporaneously and accurately document programming as per policy and procedure manual.• Accurately document client care and medical information as prescribed.Miscellaneous• Assist with residence cleanliness and upkeep as instructed.• Follow universal precautions protocols.• Demonstrate flexibility with scheduling.• Protect client confidentiality.• Participate in required trainings.• Professionally represent Citizen Advocates, Inc. with families, other organizations and the community.• Follow program policy and procedure manual as written.• Demonstrate Citizen Advocates cultural beliefs and encourage a supportive workplace environmentCompetencies• Confidentiality• Putting individuals first• Building and maintaining positive relationships• Professionalism• Ethical conduct• Organization• PatienceJob DemandsMust be able to lift fifty (50) pounds, move intermittently throughout the day, provide personal care to clients, work in stressful situations, and work in a team environment.Position Type/Expected Hours of WorkThis is a full-time position.Workweek schedule: Community Living is a 24-hour operation 7 days per week. Schedule determined by supervisor to meet location/departmental needs.Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur.TravelTravel as needed; mostly for hospital visits. Travel as far as Albany, NY.Required Education and Experience1. High school diploma or2. GED with three years’ experience working with people with developmental disabilities/mental heath needs.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Employment at Citizen Advocates is “at will”. You are free to resign at any time and for any reason sufficient to you, just as Citizen Advocates is free to terminate your employment at any time and for any reason. We do not guarantee continued or permanent employment.