Supervisor, Digital Sales

Spectrum; West Columbia (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Spectrum, a leader in communications, is seeking an Accountable Sales Supervisor to lead inbound sales reps in a fast-paced call center. You will coach, develop and motivate a team to meet and exceed residential sales goals, while partnering with marketing on campaigns and ensuring exceptional customer experience.

In this role you will recruit, onboard and conduct regular performance reviews, manage schedules and time-off, and implement performance improvement plans to sustain a high- performing

Qualifications

• Inside Sales experience, commercial experience preferred - 2-3 years.
• Supervisory experience preferred in an inside sales capacity - 1-2 years.
• Knowledge of voice, data and television products and services.
• Ability to supervise and motivate others.
• Ability to recruit, develop and optimize a sales team.

Responsibilities

• Oversee daily sales activities of the Sales Representative Team and hit revenue goals.
• Mentor, coach and provide performance feedback; develop PIPs and CARs.
• Develop new call center sales strategies to maximize opportunities.
• Collaborate with marketing to evaluate campaigns and share feedback.
• Recruit, onboard and conduct regular performance reviews.
• Manage schedules, time-off, and commission reports.

Skills

Supervision

Team leadership

Hiring & coaching

Multitasking

Independent & collaborative

Problem solving

Education

High School diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Accountable for meeting and exceeding established sales goals for residential customers. This position reports to the Manager, Digital Sales. The Supervisor is responsible for coaching and development of a team of Inbound Sales Reps in a fast-paced, quota-driven sales environment that is highly transactional and customer focused.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Professional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.

Develop new sales strategies within the call center to maximize opportunities.

Oversee all daily sales activities of the Sales Representative Team. Lead and guide the team in the attainment of revenue goals and performance metrics. Monitor calls and performance stats and provide individual Sales Representative feedback. Motivate, coach and mentor Sales Representative. Plan and lead team meetings. Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs). Develop and maintain a positive sales culture.

Lead and guide the team in the attainment of marketing campaign goals. Partner with marketing department in the development, implementation and evaluation of marketing campaigns. Monitor rep and team performance; conduct coaching. Provide post-launch feedback to Sales Representative and marketing leadership.

Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance. Conduct regular performance reviews.

Perform multiple administrative duties: Create and manage Sales Representative work schedule. Review and approve time-off requests and timesheets. Review, reconcile and approve commission reports. Approve customer credits.

Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care.

Perform other duties as requested.

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to supervise and motivate others

Ability to recruit, develop, maintain and optimize a team of sales professionals

Ability to manage multiple projects at one time

Ability to work independently and collaboratively

Ability to work with others to resolve problems, handle requests or situations

Ability to respond quickly to changing business needs

Knowledge of voice, data and television products and services

Required Education

High School diploma or equivalent

Required Related Work Experience and Number of Years

Inside Sales experience, commercial experience preferred - 2-3

Supervisory experience preferred preferably in an inside sales capacity - 1-2

PREFERRED QUALIFICATIONS

Preferred Education

2+ years post high school education preferred

WORKING CONDITIONS

Office environment

Exposure to moderate noise levels

Occasional travel as required

Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.