Supervisor Desk Services

Vitruvian Health; Dalton (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

403(b) Matching

Dental insurance

Employee Assistance Program

Employee wellness program

Life and AD&D insurance

Disability insurance (Short and Long‑/

Job summary

Hamilton Health Care System, Inc. seeks a Member Services Supervisor to oversee daily Service Desk, Pro Shop, and vending operations. You will implement policies and manage staff scheduling, ensuring top-notch member service.

Education: Associate degree or equivalent; Licensure: CPR Certified; Experience: 2–4 years in customer service with strong leadership. This is a full-time, on-site role at the Bradley Wellness Center.

Qualifications

• Associate degree or equivalent required.
• Excellent communication and interpersonal skills required.
• Strong leadership and supervisory abilities expected.
• Two to four years of customer service experience preferred.

Responsibilities

• Supervise daily operations of Service Desk, Pro Shop, and vending.
• Coordinate interviewing, hiring, training, and scheduling of staff.
• Ensure staffing with competent, well-trained associates.
• Implement policies and procedures as directed by leadership.

Skills

Excellent communication/interpersonal

Leadership/Supervisory

Education

Associate degree or equivalent

Job description

Who We Are

At Vitruvian Health, we serve with compassion. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well‑being of every team member.

Our Legacy

Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region—including Hamilton Medical Center and Bradley Medical Center—you’ll have the opportunity to be part of something bigger: a connected, mission‑driven team making a difference every day.

Our Values

Our core values—Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE)—guide every interaction and decision. We believe in empowering our people, celebrating what makes us unique, and delivering care that reflects the heart of our mission.

Your Career With Us

Join us and build a meaningful career where you’re valued, inspired, and supported to make a real impact.

Excellence. Every person. Every time.

Hamilton Health Care System, Inc.

Job Description and Performance Standards

Title: Member Services Supervisor 559541613

Department: Bradley Wellness Center

Reports To: Facility and Operations Manager

JOB SUMMARY

Supervises daily operations of Service Desk, Pro Shop and vending implementing policies and procedures as indicated by Director, Facility and Operations Manager and Sales and Marketing Manager. Coordinates the interviewing, hiring, training and scheduling of the Member Services staff to ensure all areas are staffed with competent well-trained associates.

JOB QUALIFICATIONS

Education: Associate degree or equivalent required.

Licensure: CPR Certified.

Experience: Two-four years customer service required.

Skills: Excellent communication/interpersonal skills. Strong leadership/supervisory ability.

PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS

High stress environment due to demands from the staff and members. The ability to prioritize tasks and meet deadlines is necessary to be successful . A focus on customer service requires daily interaction with members and staff to deal with issues and ensure positive outcomes.

Full-Time Benefits

• 403(b) Matching (Retirement)

• Dental insurance

• Employee assistance program (EAP)

• Employee wellness program

• Employer paid Life and AD&D insurance

• Employer paid Short and Long-Term Disability

• Flexible Spending Accounts

• ICHRA for health insurance

• Paid Annual Leave (Time off)

• Vision insurance