Supervisor - DC Operations - Evening Shift

American Eagle Outfitters Inc.; Phoenix (AZ); On-site; USD 52,000 - 78,000; Full time

Job summary

American Eagle Outfitters Inc. is seeking a Supervisor - Distribution Center Operations in Phoenix to support warehouse activities including order fulfillment, packing, shipping, receiving, warehousing and inventory management.

The role emphasizes supervising hourly staff, coordinating with operations leadership, and driving efficiency while maintaining safety and accuracy. Available shifts include Front Half Evening (Sun-Wed, 5pm–3am) and Back Half Evening (Thu–Sat, 5pm–5am).

Qualifications

• Bachelor’s degree preferred.
• 3+ years in lead/supervisor role in fulfillment, distribution, or manufacturing.
• Experience in retail distribution or 3PL is a plus.

Responsibilities

• Directly supervise hourly warehouse associates in the distribution center.
• Oversee shipping activities to ensure order accuracy and condition of shipments.
• Assist Operations Manager with shift directives to ensure efficiency and quality.
• Coordinate layout of warehouse and product placement with senior management.
• Maintain SOPs and ensure inventory accuracy through counts and reports.
• Coach, train, and mentor direct reports for growth and development.

Skills

Leadership skills

Strong communication

Strategic mindset

Project management

Technological proficiency

Education

Bachelor’s degree preferred

Tools

Order Management System

Warehouse Management System

Labor Management System

Google Apps

Job description

Job Description

Position Summary: The Supervisor - Distribution Center Operations assists in the overall management of the operation and provides strategic direction and leadership for all warehouse activities associated with order fulfillment, packing, shipping, receiving, warehousing and inventory management.

Available Shifts:

• Front Half Evening - Sunday through Wednesday, 5pm to 3am
• Back Half Evening - Thursday, Friday and Saturday, 5pm to 5am

Essential Duties and Responsibilities

• Directly supervise hourly warehouse associates in a distribution center
• Manage specific warehouse activities including, but not limited to, order planning, releasing orders to the fulfillment floor, following up on completion of assigned tasks, and ensuring the packing stations complete orders on a timely basis
• Oversee incoming and outgoing shipping activities to ensure order accuracy, completeness, and condition of shipments
• Assist Operations Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy, and quality is met
• Partner with senior management to implement and maintain proper layout of warehouse and product placement
• Ensure the physical condition of the warehouse and equipment are properly maintained and documented.
• Ensure customer service key performance indicators are met or exceeded by monitoring order fill rates, conducting unannounced inspections, ensuring inventory accuracy, etc.
• Personally coach, train, and mentor direct reports in order to ensure personal growth and career development
• Maintain a working knowledge of all operating systems pertaining to the work area and update standard operating procedures (SOPs) as needed
• Perform cycle counts, quarterly and/or annual physical inventories, and provide inventory reports as needed
• Identify, document, and implement opportunities for continuous process improvement.
• Demonstrate flexibility to support other shifts and departments as required
• Support safety incident investigations and corrective actions
• Maintain the security of all merchandise and capital equipment in assigned departments
• Other duties as assigned

Qualifications

Education / Experience

• Bachelor’s degree preferred.
• At least 3 years of experience in a lead or supervisor role preferably in a fulfillment, distribution, or manufacturing environment.
• Previous experience in a retail distribution center environment or Third Party Logistics (3PL) preferred

Skills and Abilities

• Ability to adjust strategy on the fly while functioning in a fast‑paced environment in order to obtain operational goals.
• Must be technologically savvy; experience with an Order Management System, Warehouse Management system, or Labor Management System is preferred.
• Must be able to operate using Google productivity apps (Gmail, calendar, Drive, Docs, Sheets, Slides, etc.).
• Ability to build a cohesive team that exemplifies Quiet Logistics’ core values. Demonstrated leadership skills to influence, implement, and manage change within the department.
• Strong written and verbal communication skills.
• Ability to plan, organize, and manage multiple projects and set priorities.
• Identify and understand issues, problems, and opportunities; possess solid judgment, problem‑solving, and decision‑making skills.

Supervisory Responsibilities

Directly supervises employees in the Warehouse and Operations Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Demands

• Ability to work between an office setting and warehouse environment.
• Ability to lift and/or move objects up to and including 50 lbs.
• Ability to stand or walk continuously for up to 12 hours per day.
• Willing and able to frequently push, pull, squat, bend, reach and climb and descend stairs safely.
• Ability to work in warehouse climate with temperature range of 55-80 degrees.

Pay / Benefits

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
• AEO may also provide discretionary bonuses and other incentives at its discretion.

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.