Supervisor - DC Operations

American Eagle Outfitters Inc.; Hazle Village (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health care benefits (medical, vision,

Dental

401(k) retirement benefits

Life and disability insurance

Employee stock purchase program

Paid time off

Paid sick leave

Holiday pay

Job summary

American Eagle Outfitters Inc. is seeking a DC Supervisor to lead a team of hourly associates in a high-volume distribution center.

You will ensure accurate, safe, and efficient handling of merchandise across fulfillment channels and drive operational performance. Qualifications include a Bachelor's degree in a related field and at least 2 years in a leadership role within a distribution or high-volume environment.

Qualifications

• Bachelor's degree preferred in Business, Supply Chain, Logistics, or equivalent.
• Minimum 2 years of leadership experience in a distribution, warehouse, retail, or related high-volume environment.
• Strong communication, interpersonal, and organizational skills.
• Demonstrated problem-solving ability and a strong sense of urgency.
• Proficiency in Google Workspace, AI-enabled tools, and general computer applications.
• Ability to work independently and make informed decisions.
• Bilingual (English/Spanish) preferred.
• Strategic thinker with ability to build relationships, develop talent, and drive results in a fast-paced environment.
• Flexibility to support multiple shifts or departments as needed.

Responsibilities

• Model AEO's core values through integrity, accountability, teamwork, and associate development.
• Serve as a trusted point of contact for associate concerns; manage issues with confidentiality and collaboration with HR/support teams.
• Uphold professional boundaries and conduct; model respectful communication and adherence to policies.
• Recruit, train, coach, and develop hourly associates; lead teams of varying sizes while ensuring coverage and performance.
• Foster a positive, inclusive work environment aligned with AEO culture.
• Provide timely coaching, feedback, and performance management; address gaps with clarity.
• Communicate daily production goals, quality expectations, and company updates to associates.
• Support annual performance reviews, merit processes, and promotion decisions.
• Demonstrate openness to feedback and build action plans to improve performance.
• Support omni-channel fulfillment by understanding departmental service commitments and customer impact.
• Partner with planning and leadership teams to optimize staffing, workflow, and productivity.
• Balance labor across departments to meet targets with strong internal communication.
• Collaborate with Maintenance, IT, Safety, etc. to meet SLAs and resolve issues.
• Ensure quality, accuracy, and safety standards; coach for improvement.
• Promote safety-first culture; complete safety scorecard requirements and investigations.
• Maintain merchandise and equipment security; escalate concerns promptly with recommendations.
• Support continuous improvement initiatives and network-wide projects.
• Demonstrate continuous improvement mindset; identify opportunities to streamline processes.
• Participate in cross-functional initiatives and support new technologies/processes.
• Exercise sound judgment and make timely decisions that positively impact operational flow.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Decision-making

Bilingual (English/Spanish)

Education

Bachelor's degree in Business, Supply Chain, Logistics, or equivalent

Tools

Google Workspace

AI-enabled tools

Job description

Job Description

The DC Supervisor leads, develops, and engages a team of hourly associates to ensure the accurate, safe, and efficient processing, movement, and fulfillment of merchandise within a high‑volume, technology‑enabled distribution environment. This role drives operational performance, fosters a culture of safety and inclusion, and ensures seamless service to both internal and external customers across all fulfillment channels.

Responsibilities / Essential Functions

• Model AEO's core values through integrity, accountability, teamwork, and a commitment to associate development.
• Serve as a trusted point of contact for associate concerns; manage issues with confidentiality, objectivity, and partnership with HR/support teams.
• Uphold professional boundaries and conduct at all times; model respectful communication, appropriate workplace interactions, and adherence to company policies.
• Recruit, train, coach, and develop hourly associates; lead teams of varying sizes while ensuring operational coverage and performance.
• Foster a positive, inclusive, and engaged work environment aligned with AEO culture.
• Provide timely coaching, feedback, and performance management; address behavior or performance gaps with clarity and professionalism.
• Communicate daily production goals, quality expectations, and company updates to associates.
• Support annual performance reviews, merit processes, and promotion decisions.
• Demonstrate openness to feedback and proactively build action plans to improve performance.

Leadership, Talent & Culture

• Support omni‑channel fulfillment by understanding departmental service commitments and customer impact.
• Partner with planning and leadership teams to optimize staffing, workflow, and productivity.
• Balance labor across departments to meet daily operational targets while maintaining strong communication with internal partners.
• Collaborate with support teams (Maintenance, IT, Safety, etc.) to meet service‑level agreements and resolve operational issues.
• Ensure quality, accuracy, and safety standards are consistently met; coach for improvement where needed.
• Promote a safety‑first culture; complete monthly/quarterly safety scorecard requirements and support incident investigations.
• Maintain merchandise and equipment security within assigned areas.
• Escalate operational concerns promptly and provide thoughtful recommendations for resolution.
• Support continuous improvement initiatives and contribute to network‑wide projects.

Continuous Improvement & Innovation

• Demonstrate a continuous improvement mindset; identify opportunities to streamline processes and enhance productivity.
• Participate in cross‑functional initiatives and support implementation of new technologies or processes.
• Exercise sound judgment and make timely decisions that positively impact operational flow.

Physical & Scheduling Requirements

• Ability to walk and stand for prolonged periods to maintain floor presence, observe workflow, and provide real‑time support to associates.
• Ability to lift up to 50+ lbs consistently.
• Flexibility to support changing business needs, including shift changes, schedule adjustments, and departmental reassignments.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, or equivalent experience preferred.
• Minimum 2 years of leadership experience in distribution, warehouse, retail, or related high‑volume environment; omni‑channel or e‑commerce experience preferred.
• Strong communication, interpersonal, and organizational skills.
• Demonstrated problem‑solving ability and a strong sense of urgency.
• Proficiency in Google Workspace, AI‑enabled tools, and general computer applications.
• Ability to work independently and make informed decisions.
• Bilingual (English/Spanish) preferred.
• Strategic thinker with the ability to build relationships, develop talent, and drive results in a fast‑paced environment.
• Demonstrated flexibility to support multiple shifts or departments as needed.

Pay / Benefits Information

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• Associates may receive health care benefits (including medical, vision, and dental), wellness benefits, 401(k) retirement benefits, life and disability insurance, employee stock purchase program, paid time off, paid sick leave, and parental leave and benefits.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification, and years of service.
• AEO may also provide discretionary bonuses and other incentives at its discretion.

Inclusion, Diversity, Equity and Access at AEO: We remain committed to building an inclusive culture that is welcoming and fosters a sense of belonging for everyone. AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.