Supervisor, Customer Solutions

Husqvarna Construction Products North America, Inc.; Olathe (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) with matching

Employee purchase discount

Education assistance program

Paid parental leave

Paid holidays and floating holidays

Paid vacation and sick time

Job summary

Husqvarna Construction in Olathe, KS is seeking a Customer Solutions Supervisor to lead the CSR team, ensure a high-quality customer experience, and drive service excellence across internal and external customers. You will coach staff, monitor SLA adherence, oversee workflows, provide ERP/CRM training, and partner with sales and operations to resolve issues and improve processes.

This role demands strong leadership, attention to detail, and a proactive approach to sustaining Husqvarna's

Qualifications

• Bachelor’s degree in Business preferred.
• 3–5 years of customer service experience in a call center.
• Previous lead or supervisory experience required.
• Solid knowledge of ERP systems, Excel, and Word.

Responsibilities

• Supervise the Customer Solutions department and daily operations.
• Monitor staffing, ensure adequate phone coverage to meet SLA.
• Oversee daily workflows including CRM tasks and reporting.
• Coach and develop CSRs to improve performance and compliance.
• Conduct monthly department meetings and performance appraisals.
• Provide ERP training and support for required functions.

Skills

People leadership

Customer service

Coaching and development

ERP systems

CRM

Microsoft Excel

Microsoft Word

Education

Bachelor's Degree in Business

Tools

ERP system

CRM software

Microsoft Excel

Microsoft Word

Job description

Customer Solutions Supervisor - Husqvarna Construction, Olathe, KS

As a Customer Solutions Supervisor at Husqvarna Construction in Olathe, KS, you are responsible for overseeing the daily operation of business. This position plays the lead role in coaching and developing our Customer Solutions Reps (CSR) to provide a high-quality customer experience to our internal and external customers. This position helps ensure our competitive advantage and is critical to the company by supporting and guiding the customer service department.

Benefits

• Competitive compensation
• Benefits, including medical, dental, and vision insurance at date of hire
• A 401(k) with matching and no vesting
• An employee purchase discount on Husqvarna products
• An education assistance program
• Paid parental leave
• Paid holidays, including 2 floating holidays
• Paid vacation and sick time

Responsibilities

• Supervising of Department
• Monitor staffing and provide proper phone coverage to meet our agreed upon Service Level Agreement (SLA)
• Oversee daily workflow which includes back order reports, department CRM responsibilities, and other offline duties
• Monitor, supervise and coach gaps in attendance, performance and behavior
• Hold CSRs accountable to meeting the compliance expectations with established policies and procedures
• Provide ongoing ERP systems training to support required functions
• Oversee training of new hires
• Conduct performance appraisals and provide ongoing performance feedback
• Handle daily personnel issues when they arise and involve Customer Solutions Manager when necessary
• Conduct monthly department meetings
• Create and maintain daily reports that provide daily activities
• Process Administration
• Daily & weekly communications to the assigned group
• Assist with annual pricing contracts and daily deviations
• District Sales Manager maintenance on ERP system
• Acts as point of escalation for complex issues from CSR's
• Identify trends and work within and outside Customer Solutions department to determine root cause and solve issues
• Create, update and oversee process documentation to meet operational and customer requirements
• Communication Management
• Act as liaison between various departments on customer service issues
• Keep Customer Solutions Manager informed of any development issues with CSR's
• Provide support to sales organization
• Provide weekly feedback to manager for use in refining and improving departmental efficiencies

Qualifications

• Bachelor’s Degree in Business preferred
• 3-5 years customer service experience in a call center environment required
• Previous lead or supervisory experience required
• Solid knowledge of current ERP system, Excel, Word
• Solid knowledge of workflow management of business dynamics (CRM)

Why join Husqvarna?

We are one of the world's oldest startups, passionate about our work, proud of our history and curious about the future. We look for opportunities to grow by stepping out of our comfort zone and are committed to finding sustainable solutions for the future. We have built an environment that encourages close teamwork and support for one another.

Check us out at www.husqvarnaconstruction.com.

Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.

Discover roles that inspire growth, challenge boundaries, and allow you to be part of something bigger. Here, you'll find a team that values bold ideas, sustainable solutions, and collaborative growth. Whether you're just starting your career or looking for the next big step, we offer a place where passion and purpose come together.

Shaping great experiences is what we do. With our passion for innovation, we create new solutions to enhance urban and green spaces used and loved by many. Transforming the way the world care for outdoor environments. For more than three centuries we have kept innovating and re-inventing our business. Today, our innovation drives us forward toward a sustainable future, turning opportunities into value for our customers. Our goal is market leadership, grounded in a vision to shape our industry and make a meaningful impact.

Read more about our vision and mission here.

We are an equal opportunity employer and celebrate diversity. We are committed to create an inclusive environment for all employees and candidates. Together as a team, we can bring the best ideas to life. Diversity and inclusion is about each and every one of us. We are curious, bold, and built by our differences. At Husqvarna Group, we choose to build on various perspectives to create a company that is stronger - and where we have fun together. Learn more about our diversity and inclusion journey here.

We believe that business is ultimately about people, as a team, we win and grow together. Our culture is the fuel that drives us to achieve our goals, built on three culture themes: Bold: We push boundaries, take risks, and act decisively, stepping outside our comfort zones to explore new opportunities. Dedicated: We're driven by our passion to shape great experiences - and we've got the dedication to follow through. Care: We put people first - our customers, our team and future generations. Care is what connects us, spurs our growth and our ability to win together Together, these values empower us to lead, adapt, and grow as a team.

Learn more about our culture here.