Supervisor Customer Service

Abbott (abbottcareers2 board); Temecula (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Abbott in Temecula, CA is seeking a Supervisor Customer Service to lead the department, implement staffing plans, and drive high-quality service in a cost-effective manner. You will coach and develop team members, manage work schedules, ensure regulatory and internal compliance, maintain records, and foster strong relationships with customers and suppliers to uphold Abbott's service standards.

The role emphasizes leadership, adherence to policies, and collaboration with cross-functional teams to

Qualifications

• Bachelor's degree in related field or equivalent.
• Experience leading customer service teams.
• Knowledge of regulatory compliance and best practices.

Responsibilities

• Implements staffing plans and coordinates hiring with HR to ensure staffing levels.
• Develops direct reports through training and performance reviews.
• Creates and maintains department work schedules.
• Ensures compliance by maintaining documents and enforcing procedures.
• Maintains personnel records and updated databases.
• Interacts with internal/external customers to ensure service quality.
• Monitors business indicators to improve efficiency and competitiveness.
• Oversees area activities and resolves conflicts to meet goals.
• Makes day-to-day decisions aligned with policies.

Skills

Staff supervision

Coaching

Performance reviews

Education

Bachelor's degree in related field

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity:

This position works out of our Temecula, CA location in the Abbott Vascular Devices division.

Abbott Vascular provides innovative, minimally invasive, and cost-effective products for the treatment of vascular disease.

Supervisor Customer Service

supervises the operations within Customer Service with responsibility for implementing processes and systems that produce high quality customer service in the most cost-effective manner. Responsible for leading, coaching, developing the team members in the Customer Service department and fostering a positive work environment. Develops and maintains strong working relationships with external and internal customers to ensure excellent service levels.

What You'll Work On:

• Implements a staffing plan by identifying resource requirements, writing justifications for additional personnel, obtaining approval for changes from a supervisor, and coordinating the selection process in conjunction with Human Resources to ensure required staffing levels are maintained and company policies and procedures are upheld (e.g., compliance with EEO/AAP regulations).
• Develops direct reports by, assessing knowledge, skills and abilities (KSA's), securing appropriate training to address training needs, assigning progressively challenging tasks, applying progressive disciplinary action as needed, and conducting formal written and verbal performance reviews on the basis of predetermined objectives and performance information obtained from multiple sources, to communicate strengths and development needs to employees.
• Develops work schedules for department by assessing priorities, workload and available resources, to ensure that work is completed on time and that established standards of quality are met.
• Monitors compliance of department documents, policies and procedures with regulations, by ensuring that required documentation is complete, correct revisions are in use, policies and procedures are understood and adhered to, and records are maintained and controlled according to validated procedures.
• Maintains personnel records (e.g., work schedules, vacation schedules, leaves) and makes or directs modifications in the database to reflect actual changes to ensure accurate information is available and that records are in compliance with company policies and procedures.
• Interacts with internal and external customers (suppliers, contractors, consultants, regulatory agencies, or legal representatives), by meeting regularly, responding to requests, and explaining procedures, to ensure operations are in compliance, promote positive business relationships, and ensure that company interests are represented.
• Monitors internal/external business indicators by reading organizational literature to identify current practices/industry standards, departmental reports and soliciting input (staff, suppliers, internal/external experts), to develop recommendations that enhance operating efficiency and improve the company's competitive advantage.
• Must be able to multi-task and oversee area activities by providing direct supervision to personnel (e.g. daily inspections, trouble-shooting, mediating conflicts, resolving conflicting work priorities, and formulating corrective actions), to ensure the timely and effective completion of tasks and alignment of area and company goals and objectives.
• Makes day-to-day decisions that impact the area, by analyzing situations, considering alternative solutions, and reaching conclusions that are in alignment with company regulations and policies.

Required Qualifications:

Bachelors Degree (± 16 years) Related field or an equivalent combination of education and