Customer Service Programs & Community Engagement Specialist

Abbott (abbottcareers2 board); United States; Sur place; USD 51 000 - 101 000; Plein temps

Avantages offerts par ce poste

HIP PPO medical plan

Retirement savings plan

Tuition reimbursement

FreeU education benefit

Résumé du poste

Abbott in Temecula, United States, is seeking a professional to design, develop, and implement solutions to improve Customer Service processes. You will monitor metrics, lead projects, and coordinate with Manufacturing, Marketing, QA, Sales and Inventory to align plans with customers.

The role emphasizes driving long-term improvements, supporting educational programs, and ensuring US and global customer satisfaction through effective process management.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience
• Minimum 2 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience

Responsabilités

• Analyze business processes by gathering information, analyzing requirements, and documenting problems related to Customer Service processes and educational programs
• Develop corrective actions for driving long-term improvements in systems design and processes
• Design and manage projects that address systemic impacts with the goal of implementing long-term solutions
• Coordinate and lead customer projects and events to ensure customer engagement and satisfaction
• Facilitate discussions with Manufacturing, Marketing, QA, Sales and Inventory to ensure adequate preparation, communication and adherence to customer plans
• Coordinate the release of all documentation required for successful internal and external educational programs
• Support team members in department audits, process improvements, and addressing customer-related issues
• Provide guidance and training to team members on the implementation of short and long-term system improvements
• Support marketing launch strategy by implementing appropriate internal business processes and assisting in training/communication of the processes with the sales force
• Begin establishing and cultivating a network of internal resources to facilitate completion of tasks
• Individual influence is typically exerted at the peer level
• Complete daily work to meet established schedule with guidance from supervisor on prioritization of tasks

Connaissances

Process analysis

Project coordination

Stakeholder communication

Formation

Bachelor's Degree

Outils

Description du poste

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

• Career development with an international company where you can grow the career you dream of .
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

MAIN PURPOSE OF THE ROLE

Designs, develops, and implements short and long-term solutions to improve Customer Service processes. Monitors and analyzes recorded impacts and other metrics; supports team members in the resolution of impacts and recognizes trends in order to formulate changes in daily operations. Leads projects and implements process improvements for current and future projects to ensure customers are engaged. Facilitate new product launches by coordinating with all departments involved. Manages customer accounts to ensure US and global customer satisfaction. Supports department and teams in the resolution of order processing, department audits and customer issues.

MAIN RESPONSIBILITIES

• Analyzes business processes by gathering information, analyzing requirements, and defining and documenting problems related to Customer Service processes and educational programs.
• Develops corrective actions for driving long-term improvements in systems design and processes.
• Designs and manages projects that address systemic impacts with the goal of implementing long-term solutions.
• Coordinates and leads customer projects and events to ensure customer engagement and satisfaction.
• Facilitates discussions meetings with Manufacturing, Marketing, QA, Sales and Inventory to ensure adequate preparation, communication and adherence to customer plans.
• Coordinates the release of all documentation required for successful internal and external educational programs.
• Supports team members in department audits, process improvements, and addressing customer-related issues.
• Provides guidance and training to team members on the implementation of short and long-term system improvements.
• Supports marketing launch strategy by implementing appropriate internal business processes and assists in the training/communication of the processes with the sales force.
• Begins establishing and cultivating a network of internal resources to facilitate completion of tasks.
• Individual influence is typically exerted at the peer level.
• Completes daily work to meet established schedule with guidance from supervisor on prioritization of tasks.
• May exercise authority within pre-established limits and approval.
• Failure to achieve results can normally be overcome without serious effect on the business.

QUALIFICATION S

Education

Bachelors Degree (± 16 years) or An equivalent combination of education and work experience

Experience/Background

Minimum 2 years At least 2 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience

The base pay for this position is $50,700.00 - $101,300.00 In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Customer Service

DIVISION:

AVD Vascular

LOCATION:

United States > Temecula : AWDC

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf