Supervisor, Customer Service

ourhrconnect; Columbia (SC); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Subsidized health plans

401k retirement savings plan with 회사

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers

Education Assistance

Service Recognition

National discounts

Job summary

BlueCross BlueShield of South Carolina is seeking a supervisor to lead a customer service team on-site in Columbia, SC. The role is full-time (40 hours/week) with hours 9:00 am–5:30 pm, Monday–Friday.

You will recruit, coach, mentor, monitor performance, and address disciplinary issues promptly, driving staff morale, training, and career growth. Ensure compliant operations and timely responses across calls, emails, and inquiries.

Qualifications

• Bachelor's degree required.
• 1 year claims, customer service, and/or call center experience.
• Proficiency with Microsoft Office.

Responsibilities

• Recruiting, hiring, coaching and mentoring; monitoring and evaluating staff; addressing disciplinary issues promptly.
• Foster high morale and professional growth through training and development.
• Ensure compliance with departmental standards and procedures to meet business and customer needs.

Skills

Communication

Analytical thinking

Decision making

Time management

Discretion

Education

Bachelor's degree or 4 years related experience

Tools

Microsoft Office

Job description

Summary

Supervises a team of employees responsible for customer service.

Description

Location: This position is full time (40 hours/week) Monday-Friday and is located on-site at 17 Technology Circle, Columbia, SC 29229. The work hours for this role will be from 9am-5:30pm.

What You Will Do

Responsible for recruiting and hiring, coaching and mentoring, monitoring and evaluation, and addressing all disciplinary issues in a timely manner. Encourage staff in creating and maintaining a work environment with high morale and employee satisfaction through support of professional development, training, career growth, and rewarding high performance.

Reviews departmental and/or contract standards to ensure compliance. Follows procedures to ensure business and customer needs are met systematically and correctly. Supervises and motivates staff to ensure prompt and accurate response to calls, e‑mail, web, handwritten inquiries.

Monitors calls, service and workload. Tracks any service complaints and analyzes problems in order to provide solutions or develop proper training of staff.

Represents department on projects and process improvements. Provides assistance and training to other operational areas of the company as needed.

To Qualify for This Position

• Required Education: Bachelor's degree.
• Degree Equivalency: 4 years claims, customer service and/or call center experience or a combination of education and job related work experience.
• Required Experience: 1 year-claims, customer service, and/or call center experience.
• Required Software and tools: Microsoft Office.
• Required Skills and Abilities: Strong oral and written communication skills. Strong decision making, analytical, problem solving, and time management skills. Ability to handle confidential or sensitive information with discretion.

We Prefer That You Have the Following

• Bachelor's degree-Business Administration, Healthcare or related field
• 1 year-leadership experience including scheduling or coordinating work of others, developing work procedures and training for others, and/or leading group project initiatives.
• Ability to persuade, negotiate, or influence. Strong organizational skills. Strong spelling, punctuation, and grammar skills.

Our Comprehensive Benefits Package Includes The Following

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.