Customer Service Representative

Graybar Electric Company, Inc.; Diamond Bar (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Wellness Day

Job summary

Graybar Electric Company, Inc. is seeking a Customer Service Representative in Diamond Bar, CA. You will act as a key contact for customers, entering orders, addressing requests, and providing timely, professional support to ensure total satisfaction.

The role emphasizes handling calls and written correspondence, assisting with product selection, and contributing to a positive customer experience while maintaining Graybar's service standards.

Qualifications

• Strong communication skills.
• Passion for customer service.
• Ability to handle various customer situations with enthusiasm and tact.
• 2+ years experience preferred.
• High School education required.
• 2 year or 4 year degree preferred.

Responsibilities

• Enter orders and handle requests in a timely, courteous manner.
• Handle incoming and outgoing calls and written correspondence with follow-up on all issues.
• Participate in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate requests including order entry, pricing, expediting, billing, order maintenance, credits and claims.

Skills

Communication skills

Customer service passion

Tact in customer interactions

2+ years experience

Education

High School diploma

Associate degree preferred

Bachelor's degree preferred

Job description

Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

In this role you will:

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

What you bring to the table:

• Strong communication skills
• A passion for customer service
• Ability to handle a variety of customer situations with enthusiasm and tact
• 2+ years experience preferred
• High School education
• 2 year or 4 year degree preferred

The Value of Graybar:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world.

Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer/Vet/Disabled

Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading North American distributor of high quality components, equipment, and materials. We serve the construction market, the commercial, institutional, and government (CIG) market, and the industrial and utility markets. Graybar products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.