Supervisor, Custodial Services

Brown University; Providence (RI); On-site; USD 65,000 - 90,000; Full time

Job summary

A prestigious university in Providence is seeking a Supervisor for Custodial Services. This role is responsible for overseeing custodial staff, ensuring that all university buildings are properly maintained and cleaned. You will lead a dedicated team, manage schedules, and maintain inventory of cleaning supplies. Candidates must have an associate's degree along with supervisory experience, especially in a union environment. The position operates onsite and offers comprehensive benefits.

Qualifications

• Associates degree and 2-4 years custodial/janitorial/maintenance experience or equivalent.
• 2 years experience supervising employees; preferably in a union environment.
• Knowledge of custodial/janitorial principles, equipment, tools, and materials.
• Knowledge of custodial/janitorial principles, equipment, tools and materials.
• Knowledge of general safety practices in custodial work.
• Experience supervising bargaining unit employees.
• Excellent customer-oriented service and communication skills.
• Strong verbal and written communication skills.
• Assertive approach to personnel matters and conflict resolution.
• Ability to work in a collaborative, diverse environment.
• Proficiency with Microsoft Office; time & attendance and work-order scheduling.

Responsibilities

• Supervise custodial staff to ensure buildings and assets are clean.
• Perform visual inspections of all locations under responsibility.
• Administer various administrative functions such as payroll data submission.
• Administer payroll data, key control, attendance records, work orders, safety programs, and union contract administration.
• Perform visual inspections of locations under responsibility.

Skills

Excellent customer‑oriented service skills

Excellent verbal and written communication skills

Ability to supervise, train, and evaluate the work of others

Knowledge of custodial/janitorial principles

Ability to prioritize and assign work orders to staff

Policy interpretation

Conflict resolution

Adaptability

Organization

Work prioritization

Safety awareness

Union environment experience

Driver's license

Microsoft Office

Education

Associates degree and 2-4 years custodial/janitorial/maintenance experience

Valid driver's license maintained for at least 2 years

Tools

Microsoft Office

Job description

Supervisor, Custodial Services

Brown University

Job Description:

Position Purpose

Facilities Management is an exceptionally talented team built from a diverse group of individuals who are passionate about providing the highest levels of quality craftsmanship, customer service, and teamwork through sustainable practices and who take pride in supporting the mission of the University and Facilities Management "We Care" principle values.

Responsibilities include supervising custodial staff so that buildings and assets of the University are clean and well maintained. The role ensures high quality fulfillment of cleaning tasks by assigning an appropriate number of staff, ensuring availability of proper equipment, training staff in appropriate methods, evaluating staff performance, soliciting customer feedback for use in appraising staff, and coordinating other tasks as needed to complement the overall custodial program. Administer a variety of administrative functions such as payroll data submission, key control system maintenance, attendance record upkeep, work order management, safety program administration, and collective bargaining agreement administration between the University and USAW FM RI. Perform visual inspections of all locations under responsibility.

Job Qualifications and Competencies

• Associates degree and 2-4 years custodial/ janitorial/ maintenance experience or equivalent.
• 2 years experience supervising employees; preferable in a union environment.
• Valid driver's license maintained for at least 2 years prior to appointment.
• Knowledge of custodial/janitorial principles, equipment, tools and materials.
• Knowledge of general industry safety practices and standards within the custodial profession.
• Knowledge of supervision of bargaining unit employees.
• Excellent customer‑oriented service skills.
• Excellent verbal and written communication skills.
• Assertive approach to personnel matters and conflict resolution.
• Ability to work in a collaborative, diverse environment.
• Knowledge of Microsoft Office and ability to process time & attendance and work order scheduling proficiently.
• Ability to synthesize large amounts of information and plan appropriate responses.
• Ability to supervise, train, and evaluate the work of others fairly and thoughtfully.
• Ability to read, interpret, apply, and explain rules, regulations, policies, and procedures.
• Flexibility and responsiveness in work tasks.
• Commitment to customer service.
• Ability to foster a collaborative, team‑centered environment.
• Excellent organizational skills.
• Ability to prioritize and assign work orders to staff to increase productivity, eliminate wasteful time, and improve customer service.

Additional Physical Demands and Working Conditions

• Regularly required to talk and hear; must stand, walk, use hands and arms to reach; specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and focus adjustment. May be required to wear PPE including steel‑toed shoes, non‑slip shoes, eye protection, nitrile and leather gloves.
• Must be able to walk, stand, and climb stairs for long durations during and outside shifts.
• Must be able to work under adverse temperatures and/or weather conditions.
• Must meet the Animal Care Facility Program requirements, including completion of an Occupational Health and Wellness Survey and medical monitoring.
• Position is on‑site.
• Incumbents required to work evenings, weekends, and holiday rotations as needed.

All offers of employment are contingent upon successful completion of background checks and education requirements.

Benefits of Working at Brown

Information on the Benefits of Working at Brown can be found by visiting the university’s benefits page.

Recruiting Start Date

2026‑01‑13

Other Details

• Department: Facilities Management and Campus Operations
• Grade: 9
• Worker Type: Employee
• Worker Sub‑Type: Regular
• Time Type: Full time
• Scheduled Weekly Hours: 37.5
• Position Work Location: Onsite

Note: This position is not eligible for visa sponsorship.

If you have any questions you may contact [e-mail].

Brown is an E‑Verify Employer.

EEO Statement:

Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person's race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.