Supervisor Custodial Operations

City of Minneapolis; Minneapolis (MN); On-site; USD 32,000 - 47,000; Full time

Job summary

City of Minneapolis is seeking an experienced Custodial Operations Supervisor to oversee the daily janitorial program across City facilities. You will supervise staff, schedule work, evaluate performance, and oversee contract custodial services to meet standards.

The role is on-site with Monday–Friday afternoon/evening hours and occasional earlier starts. Requires five years of related experience (two in supervision) and CIMS/IEHA certification; valid Minnesota driver’s license is also

Qualifications

• High school diploma or equivalent.
• Five years of related experience with two years in supervision.
• CIMS/IEHA certification or equivalent required.
• Valid Minnesota driver’s license preferred.
• Ability to coach and train staff to standards.

Responsibilities

• Supervise, schedule, and assign custodial work across facilities.
• Manage productivity to meet site-specific productivity goals.
• Assess building needs and select appropriate methods and equipment.
• Oversee internal and contract custodial services and monitor costs.
• Develop and implement training programs for new hires.
• Ensure OSHA and CIMS GB compliance across facilities.

Skills

Supervisory leadership

Scheduling

Training programs

Communication

Policy compliance

Contract oversight

Education

High School diploma or equivalent

CIMS professional certification / IEHA certification

Valid Minnesota Driver's License

Tools

MS Office

Job description

Position Description

This position is restricted to current Finance & Property Services employees only

This position manages the daily activities of the internal janitorial cleaning program, utilizing City employees and contractual labor, for approximately 40 city-owned and/or operated facilities (of various sizes and needs; does not include City Hall, Convention Center, or Parking Ramps). This position also monitors the performance of the contracted cleaning services.

This position's scheduled hours will primarily be Monday-Friday, 12 p.m. - 8:30 p.m. As this position provides shift leadership for employees working varied schedules, as well as periodic coverage for the evening lead, there will be an expectation that this position can infrequently start their shift between the times of 11 a.m. and 2:30 p.m., Monday-Friday.

Work Location

This position currently works on-site only.

The City of Minneapolis does not sponsor applicants for work visas.

***Amended posting to close on 10/29/2026 at 8:00 AM CDT***

Job Duties and Responsibilities

1. Supervise, schedule, and assign the work of assigned personnel at all assigned facilities. Assign work to allow for any planned or unplanned absenteeism, ensuring that all facilities are adequately staffed to complete planned work activities per Department standards for performance consistently.
2. Manage productivity of daily activities to ensure that established productivity goals are met. Coordinate facility workload requirements to meet site-specific needs and provide the most efficient use of resources.
3. Assess building needs to ensure that the methods, materials, and equipment are appropriate for the specific application or need.
4. Write (or assist in preparing) specifications and oversee and monitor internal and contract Custodial services. Monitor facility workload requirements to meet site-specific needs and ensure the most efficient use of resources.
5. Develop (or assist in developing) and implementing training programs for new hires and continuous improvement of assigned personnel, including local, state, and federal regulatory training. Provide documented support (e.g., sign-in sheets or electronic documentation) for training and updated requirements.
6. Establish short- and long-term work schedules that best use time, budget, and personnel.
7. Assume primary responsibility for the preventive maintenance and minor repair of equipment assigned personnel use. Provide tracking/reporting of maintenance/repairs to monitor the cost history and support for potential replacement needs. Provide an annual forecast of equipment requirements for budget purposes.
8. Maintain ordering, inventory control, and distribution of supplies, including maintaining records of Manufacturer's Materials/ Safety Data sheets, both centralized and at each work location, providing updates where necessary. Provide an annual forecast of supply requirements for budgeting purposes.
9. Participate as an active lead in the hiring process, including developing job interview questions and follow-up.
10. Responsible for ensuring that all staff follow established policies and procedures of the City and the Property Services Division.
11. Meet with personnel individually to review work schedules and assignments and answer questions.
12. Schedule and complete thorough inspections to ensure that all policies, processes, and procedures are being adhered to, provide feedback, and develop action plans to address any deficiencies for assigned custodians.
13. Conduct regular staff meetings to cover new items, process improvements, identify deficiencies, and address questions and concerns.
14. Participate in developing and implementing training programs consistent with the IEHA/ISSA/CIMS-GB standards to ensure new hires are brought up to speed and for continuous improvement of longer-term staff.
15. Provide documented support (e.g., sign-in sheets or electronic documentation) to be filed online and any training or updated requirements.
16. Provide and maintain a working schedule of "Project Work" activities, outlining the when, where, and who for each facility's site-specific cleaning program.
17. Follow-up on action items occur weekly to ensure all items are completed as outlined.
18. Provide documentation of any variance from planned/scheduled to actual activities.
19. Ensure that all facilities under your responsibility are fully compliant with OSHA rules and all items outlined in the CIMS GB standard.
20. Invite the customer to attend an annual meeting with an assigned custodian to review expectations and determine if there are any gaps in service delivery.
21. Include the customer in the notification of regular inspections and include them in the inspection if they choose.
22. Promptly respond to customer requests and complaints made by tenants, referring unusual and persistent matters to the immediate Supervisor.

Working Conditions

Exposure to cleaning equipment, garbage, blood-borne pathogens, human waste, and building areas under construction.

Required Qualifications

Minimum Education:

High School diploma or equivalent.

Minimum Experience:

Requires five years of related experience, including two years of supervisory experience. Lead experience may be considered depending upon the length and nature of the lead work performed.

Licenses/Certifications:

• Valid Minnesota Driver's License.
• CIMS professional certification from ISSA, IEHA certification, or equivalent.

Attachment: Attaching a current resume to your application is encouraged.

Selection Process

The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check

The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Background Check (Police)

The City has determined that a thorough Minneapolis Police Department criminal background check is necessary for positions with this job title. Applicants must sign an informed consent allowing the City to obtain their criminal history information in connection with the position sought. Applicants who do not sign the informed consent form will not be considered for the position.

Medical Exam

After a conditional job offer, candidates will be required to pass a medical examination which includes a physical screening.

Union Representation

This position is represented by a collective bargaining agreement between the City of Minneapolis and the Supervisors Association (CSU). For more information on the terms and conditions of this agreement please visit: https://www.minneapolismn.gov/government/departments/hr/labor-agreements/supervisors-association/

Eligible List Statement

The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire one (1) month after it has been established.

Interview Selection

The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Knowledge, Skills and Abilities

1. Ability to coach and implement an effective training program for assigned staff to include appropriate processes and procedures to ensure proper equipment, materials, and supplies use. Training should follow the CIMS certification requirements.
2. Ability to plan, schedule, and prioritize the execution of daily, weekly, and periodic custodial activities to include project and exceptional event work.
3. Required knowledge of computers and computer software utilized in the area assigned. Must be capable of providing computer-generated support for all relevant documentation, including tracking, presentation, etc.
4. Ability to develop written custodial work plans (including cost estimates) for assigned facilities through adopted professional standards, on-site observations, design drawings, and customer and management input.
5. Ability to effectively communicate (both written and verbal) to assigned staff, co-workers, customer representatives, and other Finance and Property Services management.
6. Ability to effectively supervise and manage employees and measure their performance (within the structure of the Labor Agreement).

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity employer.