Supervisor, Credit & Collections

Inspire; Atlanta (GA); On-site; USD 85,000 - 115,000; Full time

Job summary

Inspire's Global Support Center in Atlanta is seeking an Accounts Receivable Supervisor to lead the Credit & Collections team, ensuring effective delinquency management and accurate AR transaction processing with the Hyderabad team.

You will coach staff, monitor KPIs, support month-end close, and uphold SOX controls while partnering with Operations, Legal, and Finance to minimize AR exposure.

Qualifications

• 5+ years in accounts receivable, collections, or related financial ops.
• 1-3 years leading a team.
• Experience with reconciliations, cash application, and AR processes.
• Proficient in Excel and ERP systems, Oracle preferred.

Responsibilities

• Oversee daily collection activities and follow-up on delinquent accounts.
• Provide coaching and performance feedback to AR staff.
• Monitor workloads, portfolios, and productivity metrics.
• Coordinate store transfers, payment services, and loyalty program support.
• Collaborate with Hyderabad team on billing and cash application.
• Escalate significant collection issues to AR leadership.
• Respond to inquiries and resolve account discrepancies.
• Support month-end close and balance sheet reconciliation.
• Ensure compliance with controls and SOX requirements.
• Participate in process improvements and automation initiatives.
• Prepare operational reports and KPIs for management.

Skills

Leadership

People management

Analytical skills

Relationship management

Financial controls

SOX knowledge

Education

Bachelor's degree in Accounting, Finance, Business, or related field

Tools

Excel

Oracle ERP

Job description

Provide day-to-day supervision of the Credit & Collections team and support the execution of collection strategies to minimize accounts receivable exposure. Oversee daily collection activities, store transfers, payment services processes, account reconciliations, and customer issue resolution. Partner with internal stakeholders and the Hyderabad support team to ensure accurate and timely processing of AR transactions. Monitor team performance, ensure adherence to established policies and procedures, and identify opportunities for process improvements.

This position sits within our Atlanta based Global Support Center with an expectation to be onsite 4 days per week.

Responsibilities

• Supervise daily collection activities and ensure timely follow-up on delinquent franchise accounts.
• Provide guidance, coaching, and performance feedback to Accounts Receivable team members.
• Monitor collector workloads, portfolio assignments, and productivity metrics.
• Assist with oversight of store transfer processing, payment services transactions, and loyalty program support activities.
• Partner with Hyderabad-based team members to coordinate billing, cash application, unapplied cash, and related AR activities.
• Escalate significant collection concerns, franchisee payment issues, and process risks to AR leadership.
• Respond to franchisee and stakeholder inquiries and assist in resolving account discrepancies.
• Support development and execution of franchisee workout plans in partnership with Operations, Legal, and Finance.
• Review account reconciliations, aging reports, and exception reporting to ensure accuracy and timely resolution.
• Support month-end close activities, including subledger reviews and balance sheet reconciliation preparation.
• Monitor compliance with established controls, policies, and procedures.
• Participate in process improvement, automation, and system enhancement initiatives.
• Prepare operational reports and KPI metrics for management review.
• Other duties as assigned by the AR Senior Manager or Director/Senior Director.

Education & Experience Qualifications

• Bachelor's degree in Accounting, Finance, Business, or related field.
• 5+ years of Accounts Receivable, collections, or related financial operations experience.
• 1-3 years of direct people leadership, lead, or supervisory experience.
• Experience with account reconciliations, cash applications, and customer account management.
• Proficiency in Microsoft Excel and ERP systems (Oracle preferred).

REQUIRED KNOWLEDGE, SKILLS Or ABILITIES

• Strong people leadership, coaching, and performance management skills.
• Excellent customer service and relationship management abilities.
• Strong analytical and problem-solving skills.
• Ability to manage competing priorities in a high-volume environment.
• Knowledge of collections practices, AR processes, and financial controls.
• Ability to interpret aging reports, identify collection risks, and recommend appropriate actions.
• Effective communication skills with internal and external stakeholders.
• Experience supporting process improvements and operational efficiencies.
• Working knowledge of SOX controls, audit requirements, and compliance standards.
• Ability to build collaborative partnerships across Operations, Legal, Finance, Treasury, and Franchise teams.

DIRECT REPORTS

• This position has 2-4 direct reports.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide. We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple - it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.