Senior Manager, Global Accounts Receivable

Inspire Brands, Inc.; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

Inspire Brands, Inc. seeks an experienced AR Director to lead the Franchise Revenue department from our Atlanta Global Support Center. The role emphasizes timely collections, policy governance, and cross-functional collaboration with Operations, Legal, Finance, Treasury, and Franchise Business Consultants.

The position requires a 4-year degree in accounting or related field and 10+ years in AR with 5+ years in management, plus ERP (Oracle) and Excel proficiency.

Qualifications

• 4-Year degree in Accounting or related field required.
• 10+ years of progressive AR and collections experience with at least 5 years of management supervision.
• Hands-on leadership with ERP systems, including Oracle; strong Excel/Word skills.

Responsibilities

• Set and align departmental priorities and lead the work group with risk oversight.
• Direct delinquent collections, store transfers, payments services, and loyalty programs.
• Coach staff with KPI reporting; monitor performance for accuracy and timeliness.
• Collaborate with Hyderabad office on billing, cash application, unapplied cash, and daily activities.
• Lead process improvements and automation initiatives across AR functions.
• Resolve customer inquiries with timely, accurate responses; communicate issues to stakeholders.
• Ensure AR activity is reflected in the general ledger (Oracle Cloud).
• Develop franchisee workout plans with field reps and legal counsel.
• Perform other duties as assigned by AR Director or Sr. Director.

Skills

Leadership

Coaching

Customer service

Conflict resolution

Communication

Problem solving

Multitasking

KPI reporting

Cross-functional collaboration

Mentoring

Talent development

Presenting to leadership

Process improvement

Education

Bachelor’s degree in Accounting or related field

Tools

Oracle ERP

Microsoft Excel

Microsoft Word

ServiceNow

Job description

Provide directional leadership to the Franchise Revenue department. Ensure department is adequately resourced and structured and that policies are designed to support the changing business environment. Lead & facilitate collection related project teams. Provide collection information and technical expertise to stakeholders. Manage relationships with multiple internal and external partners & provide excellent customer service to our franchise customers. Minimize the accounts receivable exposure by ensuring timely collection of receivables following a defined collection strategy.Identify and implement policy and procedural improvements and drive process improvements. Manage all subledger activity and ensure all activity is accurate and all exceptions are cleared timely.

This position sits within our Atlanta based Global Support Center with an expectation to be onsite 4 days per week.

RESPONSIBILITIES

• Establishes and aligns departmental priorities and sets direction and leadership for the work group. Manages all risks and closely monitors and manages all process controls and dependencies.
• Leads team members with day-to-day direction regarding the collection of delinquent accounts, ensure timely processing of store transfers, and other department initiatives including payments services and loyalty programs.
• Advise and coaches staff on best practices and monitors execution closely using KPI reporting. Monitors staff performance to ensure that all work is correct and on time.
• Serves as a hands-on leader and coach working closely with management at the Hyderabad office to help oversee daily activity including billing and cash application activities, credit and unapplied cash management, and other billing activities as needed. Regularly meets with the Hyderabad team to talk about best practices and monitoring of activities.
• Provides expertise to cross functional teams and leads and participates in departmental projects for process improvements and automations.
• Resolves issues for customers by providing timely and accurate responses to inquiries, as well as problem solving, research and communicating with stakeholders about issues with accounts and aging.
• Ensure AR activity and estimates are properly reflected in the general ledger (Oracle Cloud).
• Collaborates on the development of franchisee workout plans and distribution of demand notices in conjunction with franchise field representatives and legal counsel.
• Other duties as assigned by AR Director or Sr. Director.
  

EDUCATION & EXPERIENCE QUALIFICATIONS

• 4-Year degree in Accounting or related field required.
• 10+ years of progressive AR and collections experience with at least 5 years of management supervision.

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Ability to lead, coach and mentor staff via formal and informal performance management.
• Motivated individual with excellent conflict resolution, customer service, interpersonal, and verbal/written communication skills.
• Strong problem-solving skills with the ability to manage multiple projects/tasks and meet deadlines.
• Ability to work effectively in a high volume, fast-paced environment.
• Hands-on experience with ERP Systems (Oracle, preferred) and proficient in Microsoft Excel and Word. Aptitude for learning new systems.
• Lead domestic and international collections strategies.
• Drive reduction of delinquent AR and unapplied cash balances.
• Oversee collector portfolios, aging reviews, dispute resolution, and escalation processes.
• Ensure accurate and timely processing of store transfers.
• Ensure accurate and timely processing of Payment Services transactions.
• Partner with Operations, Legal, Finance, Treasury, and Franchise Business Consultants.
• Establish KPIs, SLAs, and performance dashboards for collections effectiveness.
• Support audits, SOX controls, policy governance, and compliance requirements.
• Lead process improvement and automation initiatives, including ServiceNow and ERP enhancements.
• Develop talent through coaching, succession planning, and performance management.
• Present AR risk, collections performance, and cash flow insights to senior leadership.
• Other ad hoc tasks as assigned for Franchise revenue.
  

DIRECT REPORTS

• At least 2.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.