Supervisor, Concessions (Event Days/Part-Time) - State Farm Stadium

Craft Culinary Concepts; Glendale (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

Craft Culinary Concepts, serving State Farm Stadium in Glendale, Arizona, is hiring a Concession Supervisor. This role involves managing concession stands, ensuring quality and service, and supervising a team. Candidates must be at least 18, hold relevant certification, and ideally have supervisory experience in a high-volume setting. Responsibilities include managing inventory, customer satisfaction, and staff training. Join a dynamic team delivering exceptional service at events including professional sports games and festivals.

Qualifications

• Must be at least 18 years old.
• Must have 3+ years supervisory experience in a high-volume restaurant or stadium.
• Must be able to handle complaints and ensure guest satisfaction.

Responsibilities

• Oversee concession stands and manage staff during events.
• Ensure inventory is accounted for and communicate with various contacts.
• Assist with guest complaints and manage closing duties.

Skills

Supervision

Customer service

Inventory management

Math assessment

Education

High school diploma or equivalent

Tools

TEAM, Title 4 or TIP certification

County Food Handler Card

Job description

Craft Culinary Concepts is the exclusive food and beverage provider for the State Farm Stadium, Glendale, Arizona. The talented team at Craft Culinary Concepts brings their top tier service and management to leading stadiums, sports venues, cultural attractions and music venues across the nation. These custom‑tailored experiences range from corporate events, weddings, festivals, professional sports games all the way up to the Super Bowl!

Position Overview

The Concession Supervisor is responsible for overseeing a select group of concession stands or portable locations for an event. The Concession Supervisor ensures quality product and service for several concessions by managing a group of concession stand workers, hourly employees, temporary staff or non‑profit staff. The supervisor must be familiar with all food and beverage items available as well as preparation techniques and quantities.

Essential Job Functions

As key for success for the workers assigned to report to you each event, the Concession Supervisor ensures all pre‑game inventory is accounted for and verified with the Stand Manager on the day of the event. They manage assigned locations by communicating with various points of contact (Warehouse, Concession Manager, Assistant Concession Manager, other Supervisors) to ensure the satisfaction of all guests and workers at each concession location. They assist the Stand Manager with guest complaints to ensure satisfactory resolution. At event end, they ensure all necessary paperwork is accurately completed by each Concession Stand Manager and turned in for final accounting. They coach each Concession Stand Manager on closing duties, clean and prepare the concession location for future events, inspect stands at end of day and complete closeout.

Requirements

• Must be at least 18 years old
• Must have a valid TEAM, Title 4 or TIP certification card
• Must have a valid County Food Handler Card on file with Craft Culinary Concepts and in your possession for each event worked
• Must have a high school diploma or equivalent
• Must complete all pre‑employment forms, successfully pass a background check and math assessment involving all U.S. monetary units
• Must be able to work independently as well as with a group
• Must be able to work in a fast‑paced high‑stress environment
• Preferred: 3+ years supervisory experience in a high‑volume restaurant environment or another stadium/arena

Other Skills and Abilities

• Ability to supervise a team with varying skill levels and abilities
• Ability to lift up to 40 pounds on a regular basis and stay on feet for extended periods
• Ability to work non‑traditional hours including nights, weekends and holidays
• Ability to work in extreme temperature fluctuations and around excessive noise

The above description is not all‑inclusive and may include other related duties as needed.

AAP/EEO Statement

Craft Culinary Concepts LLC is an equal employment opportunity employer and, as such, we consider individuals for employment according to their abilities and performance. Employment decisions are made without regard to age, race, religion, sex, national origin, physical or mental disability, genetic information or any other classification protected by law. All employment requirements mandated by state and federal regulations will be met. Discriminatory or harassing conduct in the workplace, whether committed by management or non‑management employees or outside persons (vendors, customers, etc.) is prohibited.

This job description is not meant to encompass all tasks and/or job responsibilities, but rather it is meant to provide the employee with a general summary of what the position entails. Craft Culinary Concepts LLC has the right to amend or revise this job description at any time. Reasonable accommodations may be made when it does not impose an undue hardship on the company.