Supervisor, Clinic - New Hope

North Memorial Health; New Hope (MN); On-site; USD 4,587,000 - 6,860,000; Full time

Job summary

North Memorial Health is seeking an experienced operations professional to plan, implement, and evaluate daily operations within the assigned scope. You will lead teams, coordinate services, and drive improvements to meet clinical and financial objectives.

The role requires strong leadership, communications, and management skills, with 4+ years in health care and supervisory experience, preferably in a medical group setting. On-site schedule with potential shift variation is expected.

Qualifications

• High school diploma or (GED) required.
• Bachelor's degree in related field preferred.
• Minimum of 4 years of experience in health care required.
• Previous experience in a medical group setting preferred.
• Previous supervisory experience preferred.
• Demonstrated leadership, excellent communication, organization and management skills.
• Previous occupational health knowledge, if required for specific site.

Responsibilities

• Plans, implements, coordinates, and evaluates operations within the assigned scope of responsibility.
• Exercises leadership and advocates in a positive manner for patients and families, staff, services, and enterprise goals and objectives.
• Schedules and coordinates services and work assignments daily to ensure safe, efficient, and compliant service delivery.
• Achieves assigned clinical, financial, and productivity objectives in alignment with department and enterprise goals using assigned resources.
• Monitors and reports daily operational metrics and addresses as appropriate.
• Supports orientation and training of new staff and participates in performance evaluation, including reward or remediation as indicated.
• Assures continuous improvement through ongoing mentoring, coaching and performance assessment.
• Provides customer-focused, team-centered service delivery.
• Resolves problems and conflicts.
• Maintains open and accessible communication systems.

Skills

Leadership

Communication

Organization

Management

Occupational health knowledge

Education

High school diploma / GED

Bachelor's degree preferred

Job description

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (:5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About This Position

Plans, implements, coordinates, and evaluates operations within the assigned scope of responsibility. Exercises leadership and advocates in a positive manner for patients and families, staff, services, and enterprise goals and objectives. Schedules and coordinates services and work assignments daily to ensure safe, efficient, and compliant service delivery. Achieves assigned clinical, financial, and productivity objectives in alignment with department and enterprise goals using assigned resources. Monitors and reports daily operational metrics and addresses as appropriate. Supports orientation and training of new staff and participates in performance evaluation, including reward or remediation as indicated. Assures continuous improvement through ongoing mentoring, coaching and performance assessment. Provides customer-focused, team-centered service delivery. Resolves problems and conflicts. Maintains open and accessible communication systems.

Requirements

Education

• High school diploma or (GED) required.
• Bachelor's degree in related field preferred.

Experience

• Minimum of 4 years of experience in health care required.
• Previous experience in a medical group setting preferred.
• Previous supervisory experience preferred.

Knowledge, Skills And Abilities

• Demonstrated leadership, excellent communication, organization and management skills.
• Previous occupational health knowledge, if required for specific site.

Work Group: Non Contract

Hours per two week pay period: 80

Shift: Day/Evening 8 hours

Weekend Requirement: Weekends by Department Rotation

Call Requirement: Off Premise Call

Remote or On-site: On-site

FLSA Status: Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: B20 ($33.26 - $49.88), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position