Supervisor Claims - LHB

Luminare Health; United States; On-site; USD 42,000 - 79,000; Full time

Job summary

Luminare Health seeks a Claim Supervisor to lead a team of Claim Analysts, ensuring quality, productivity and service standards are met. You will mentor staff, support client implementations, and help retain existing clients while addressing complex claim questions in collaboration with leadership.

Ideal candidates bring 3–5 years of claim processing experience, strong communication skills, and proven leadership ability in a healthcare setting.

Qualifications

• 3-5 years claim processing experience.
• Strong leadership and interpersonal skills.
• Excellent verbal and written communication skills.
• Self-directed with minimal supervision.

Responsibilities

• Supervise day-to-day operations of a team of Claim Analysts.
• Ensure team meets quality, production and service targets.
• Support staff development and onboarding of new clients.
• Collaborate with department manager on complex claim issues.

Skills

Leadership

Communication

Problem solving

Team supervision

Education

High School Diploma or GED

Bachelor's degree

Tools

MS Excel

MS Word

Job description

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.

We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

The Claim Supervisor is responsible for the day-to-day supervision and management of a team of Claim Analysts enabling the team to meet its client and corporate commitments. Responsibilities include, but are not limited to, successful achievement of team quality, production and service expectations, staff development, successful implementation of new clients into the Unit, and retention of existing clients. The Unit Leader is responsible for answering complex or difficult claim questions and working collaboratively with the department manager to ensure all department goals are met.

Required Job Qualifications

• High School Diploma or GED equivalent
• 3-5 years claim processing experience
• Self-directed individual who works well with minimal supervision
• Excellent verbal and written communication skills
• Strong leadership, organizational and interpersonal skills
• Ability to work effectively with employees/members, providers, clients and differing levels of co-workers including Client Managers and all levels of staff
• Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form
• Ability to effectively deal with problems in varying situations and reach resolution
• Ability to read, analyze and interpret documents and Summary Plan Descriptions (SPDs)
• Flexible; open to continued process improvement
• Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word

Preferred Job Qualifications

• Bachelor's degree
• Previous supervisory or management experience
• Self-Funded Insurance/Benefits and/or TPA experience

EEO Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min To Max Range

$42,200.00 - $79,300.00

Exact compensation may vary based on skills, experience, and location.