Duty Supervisor - JAN

swa; Jackson (MS); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Fly for free for you and eligible depe

401(k) company match up to 9.3%

3% STI bonus

Profit-sharing potential

Health insurance for you and depend

Health plan from day one

Job summary

Southwest Airlines is seeking a Duty Supervisor for Ground Operations in Mississippi. You will lead Ramp, Operations, and Customer Service Agents, ensuring flights depart safely and on time while maintaining high customer care. The role is fast-paced, hands-on, and requires strong communication to guide teams, solve problems quickly, and uphold performance across shifts.

U.S. citizens or authorized to work in the U.S. are required.

Responsibilities

• Actively coordinate with all departments to maintain the Station's On-time performance, Employee morale, and Customer satisfaction
• Monitor and guide ground support performance to ensure requirements are met
• Respond to and resolve Customer questions, requests, or complaints
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
• Meet or exceed performance goals through effective decisions
• Assign and track Agents for training compliance
• Maintain a safe working environment and institutes programs designated to help reduce accidents and injuries
• Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results
• Review and ensure accurate delay coding
• Work with staff planning to build bids that are in line with Department's hourly goals
• Perform administrative duties daily (such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports)
• Monitoring staffing and overtime in all areas
• Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
• May perform other job duties as directed by Employee

Job description

Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

*** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Mississippi. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Duty Supervisor position at JAN within the last 12 months.***

Pay & Benefits

Pay of $36.00 to $37.50 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
• 3% Short Term Incentive (STI) bonus to be paid on the base salary in alignment with company performance.
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

Explore more benefits you'll love: https://careers.southwestair.com/benefits

Ready to lead the Team that keeps our operation safe, smooth, and on time? As a Duty Supervisor, you'll manage Ramp, Operations, and Customer Service Agents to make sure every flight runs safely and efficiently. You'll guide and support your Team, solve problems quickly, and work with other Airport Operations Teams to keep Customers happy and flights on schedule. This role is fast-paced and hands-on-perfect for strong communicators who want to grow as Leaders and make a big impact at Southwest every day.

Additional details

The Duty Supervisor works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Model the Southwest Way

Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop and engage employees Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

• Actively coordinate with all departments to maintain the Station's On-time performance, Employee morale, and Customer satisfaction
• Monitor and guide ground support performance to ensure requirements are met
• Respond to and resolve Customer questions, requests, or complaints
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
• Meet or exceed performance goals through effective decisions
• Assign and track Agents for training compliance
• Maintain a safe working environment and institutes programs designated to help reduce accidents and injuries
• Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results
• Review and ensure accurate delay coding
• Work with staff planning to build bids that are in line with Department's hourly goals
• Perform administrative duties daily (such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports)
• Monitoring staffing and overtime in all areas
• Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
• May perform other job duties as directed by Employee