Duty Supervisor - JAN

Southwest Airlines; Jackson (MS); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Fly for free on open seats (plus for 1

Retirement Savings Plan with 401(k) 9.

Job summary

Southwest Airlines Co. is seeking a Duty Supervisor to lead Ramp, Operations, and Customer Service Agents, ensuring every flight runs safely and on time. You will guide and support your team, quickly solve problems, and collaborate with Airport Operations to keep customers satisfied and flights on schedule.

The role is fast-paced and hands-on, ideal for strong communicators who want to grow as leaders and make a meaningful impact at Southwest every day.

Qualifications

• Knowledge of business and management principles and customer service.
• Ability to communicate effectively and lead teams.
• Experience in operational leadership and shift coordination.

Responsibilities

• Coordinate with departments to maintain on-time performance and customer satisfaction.
• Monitor ground support and staff performance to meet requirements.
• Respond to customer questions and resolve issues promptly.
• Oversee day-to-day airport operations to ensure safety and compliance.
• Build staffing plans and shift bids; manage payroll and attendance reports.

Skills

Business knowledge

Leadership

Customer service

Problem solving

Job description

Department:

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

*** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Mississippi. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inpersonand not selected for the Duty Supervisor position at JAN within the last 12 months. ***

Pay & Benefits

Pay of $36.00 to $37.50 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
• 3% Short Term Incentive (STI) bonus to be paid on the base salary in alignment with company performance.
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
• Explore more benefits you'll love: https://careers.southwestair.com/benefits

Ready to lead the Team that keeps our operation safe, smooth, and on time? As a Duty Supervisor, you'll manage Ramp, Operations, and Customer Service Agents to make sure every flight runs safely and efficiently. You'll guide and support your Team, solve problems quickly, and work with other Airport Operations Teams to keep Customers happy and flights on schedule. This role is fast-paced and hands-on-perfect for strong communicators who want to grow as Leaders and make a big impact at Southwest every day.

Additional details

• The Duty Supervisor works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
• U.S. citizenship or current authorization to work in the U.S. required and no current orfuture workauthorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Model the Southwest Way

• Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop and engage employees
• Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

• Actively coordinate with all departments to maintain the Station's On-time performance, Employee morale, and Customer satisfaction
• Monitor and guide ground support performance to ensure requirements are met
• Respond to and resolve Customer questions, requests, or complaints
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
• Meet or exceed performance goals through effective decisions
• Assign and track Agents for training compliance
• Maintain a safe working environment and institutes programs designated to help reduce accidents and injuries
• Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results
• Review and ensure accurate delay coding
• Work with staff planning to build bids that are in line with Department's hourly goals
• Perform administrative duties daily (such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports)
• Monitoring staffing and overtime in all areas
• Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills, and Abilities

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
• Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems in addition to understanding implications of new information for current and future problem solving
• Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
• Ability to recognize and address performance and safety concerns in a timely manner
• Ability to ensure all equipment is maintained and available for the operation
• Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)

Education

• N/A

Experience

• Fully functioning, broad knowledge of Airline Operations

Licensing/Certification

• Licensing/Certification
• Must be able to obtain a SIDA badge and meet all local airport requirements
• May be required to obtain a Customs Seal and meet all requirements for international flights
• Must possess a valid U.S. driver's license
• Ability to obtain GSC qualification and comply with DOT drug and alcohol testing program

Physical Abilities

• Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to perform assigned duties with potential exposure to excessive noise, vibrations, and/or sensory conditions
• Ability to perform assigned duties in outdoor and inclement weather conditions
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

*Pay amount doesn't guarantee employment for any particular period.

**401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position.

*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.

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