Supervisor - Caregiver Program

Greenwich House, Inc.; New York (NY); Hybrid; USD 69,000 - 71,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

403(b) plan

Paid time off

Job summary

Greenwich House, a historic New York nonprofit, seeks a Supervisor to support the Heights & Hills Caregiver Program. You’ll supervise a four-person team, ensure program compliance, and partner with the Caregiver Program Director to deliver services in Brooklyn, with collaboration across agency programs and the community.

The role emphasizes staff development, data-driven monitoring, and strong client service in a mission-driven, compassionate environment.

Qualifications

• Master’s Degree in Social Work or related field.
• 2 years of Supervisory Experience.
• Ability to work independently and as part of a team.
• Detail-oriented with the ability to perform effectively under pressure.
• Demonstrated cultural competency and commitment to working in diverse communities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), email communication, Canva, Adobe, WordPress, Constant Contact, Vive and ADP.

Responsibilities

• Provide direct supervision, coaching, and performance support to a team of four staff, fostering accountability, professional growth and high-quality service delivery.
• Monitor client services, staff productivity, and program metrics to ensure service goals and deliverables are met.
• Guide and support staff interventions in complex, high-risk, or crisis situations.
• Work closely with Caregiver Program Director to ensure compliance with NYC Aging Program Standards.
• Monitor staff compliance with required in-service trainings, certifications and professional development requirements and support timely completion.
• Provide direct client support and coverage in the absence of team members, as needed.
• Prepare, review, submit agency required program reports, data summaries, and other administrative documentation in a timely and accurate manner.
• Assist with Program budget monitoring tracking of program related expenditures in collaboration with leadership.
• Support quality assurance efforts including case reviews, documentation compliance and workflow improvement initiatives.
• Assist with staff onboarding, orientation mentoring and ongoing training
• Offer recommendations for program growth
• Identify ways to streamline systems and provide more efficient services
• Collaborate with Program Director and Caregiver team members to maintain, update and enhance program related website content and digital resources.
• Co-host program workshops and special events, including oversight of participant registration, reminder communications, facilitator introductions and virtual session management.
• Assist Caregiver Director with operational coverage and guidance to intake coordinator, ensuring continuity of services, timely response to referrals, and effective workflow management.
• Represent program leadership at internal and external meetings as delegated and provide leadership coverage in absence of the Program Director.

Skills

Team leadership

Attention to detail

Cultural competency

Bilingual (Chinese or Spanish)

Education

Master’s Degree in Social Work or related field

2 years of Supervisory Experience

Tools

Microsoft Office

Word

Excel

PowerPoint

Canva

Adobe

WordPress

Constant Contact

Vive

ADP

Job description

Salary Range: $69,000.00 To $71,440.00 Annually

Why work at Greenwich House?

At Greenwich House, we believe in empowering communities through transformative programs, we offer more than a job - we offer a mission. When you work with us, you become part of a passionate, collaborative team committed to making a difference in people's lives. Every initiative, class, and outreach effort we deliver is fueled by a shared commitment to equity and compassion.

Founded in 1902 as a settlement house aimed at supporting New York City’s growing immigrant population, Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness, creativity, and connection across the city. Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year. Learn more at www.greenwichhouse.org.

The Opportunity

Greenwich House is seeking a dynamic, detail-oriented individual as Supervisor to support the Heights & Hills Caregiver Program. In this role, the Supervisor helps ensure program compliance, strengthen staff engagement, and serve as a key partner to both the Caregiver Program Director and staff. Working closely with the Caregiver Program Director and staff, the Supervsior supports the day-to-day operations of the Heights & Hills Caregiver Program, which serves caregivers in Brooklyn. The role also helps promote participation across program offerings and serves as a liaison to other agency programs, partner organizations, and the broader community in support of program activities and services.

This is an exciting opportunity for someone who is passionate about people and wants to be part of a mission-driven organization making a lasting impact in New York City.

Responsibilities

• Provide direct supervision, coaching, and performance support to a team of four staff members, fostering accountability, professional growth and high-quality service delivery.
• Monitor client services, staff productivity, and program metrics to ensure service goals and deliverables are met.
• Guide and support staff interventions in complex, high-risk, or crisis situations.
• Work closely with Caregiver Program Director to ensure compliance with NYC Aging Program Standards
• Monitor staff compliance with required in - service trainings, certifications and professional development requirements and support timely completion.
• Provide direct client support and coverage in the absence of Team members, as needed.
• Prepare, review, submit agency required program reports, data summaries, and other administrative documentation in a timely and accurate manner.
• Assist with Program budget monitoring tracking of program related expenditures in collaboration with leadership.
• Support quality assurance efforts including case reviews, documentation compliance and workflow improvement initiatives.
• Assist with staff onboarding, orientation mentoring and ongoing training
• Offer recommendations for program growth
• Identify ways to streamline systems and provide more efficient services
• Collaborate with Program Director and Caregiver team members to maintain, update and enhance program related website content and digital resources.
• Co-host program workshops and special events, including oversight of participant registration, reminder communications, facilitator introductions and virtual session management.
• Assist Caregiver Director with operational coverage and guidance to intake coordinator, ensuring continuity of services, timely response to referrals, and effective workflow management.
• Represent program leadership at internal and external meetings as delegated and provide leadership coverage in absence of the Program Director.

What You’ll Bring

• Master’s Degree in Social Work or related field
• 2 years of Supervisory Experience
• Ability to work both independently and as part of a team.
• Detail-oriented with the ability to perform effectively under pressure.
• Demonstrated cultural competency and commitment to working in diverse communities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), email communication, Canva, Adobe, WordPress, Constant Contact, Vive and ADP.
• Bilingual (Chinese or Spanish preferred)
• Department: Heights & Hills - Caregiver Program
• Location: Hybrid; 81 Willoughby Street, Brooklyn NY 11201
• Schedule: Monday - Friday, 9:00 AM - 5:00 PM
• FLSA Classification: Exempt
• Employment Type: Full-Time
• Report To: Caregiver Program Director
• Union Representation: Non-Union

Salary Range

The expected salary for this position is between $69,000 - $71,440 annually. This range reflects the anticipated compensation at the time of this posting and may be adjusted based on experience, education, and organizational needs.

Greenwich House is committed to supporting the well-being of our employees as a key part of delivering strong overall workplace experience. Full-time employees are eligible for various benefits, including medical/dental/vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

Equal Employment Opportunity & Accessibility

Greenwich House is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or accommodation during the application or interview process, please contact Human Resources.