Caregiver Program Supervisor — Impact Leader in Brooklyn

Greenwich House, Inc.; New York (NY); Hybrid; USD 69,000 - 71,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

403(b) plan

Paid time off

Job summary

Greenwich House, a historic New York nonprofit, seeks a Supervisor to support the Heights & Hills Caregiver Program. You’ll supervise a four-person team, ensure program compliance, and partner with the Caregiver Program Director to deliver services in Brooklyn, with collaboration across agency programs and the community.

The role emphasizes staff development, data-driven monitoring, and strong client service in a mission-driven, compassionate environment.

Qualifications

• Master’s Degree in Social Work or related field.
• 2 years of Supervisory Experience.
• Ability to work independently and as part of a team.
• Detail-oriented with the ability to perform effectively under pressure.
• Demonstrated cultural competency and commitment to working in diverse communities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), email communication, Canva, Adobe, WordPress, Constant Contact, Vive and ADP.

Responsibilities

• Provide direct supervision, coaching, and performance support to a team of four staff, fostering accountability, professional growth and high-quality service delivery.
• Monitor client services, staff productivity, and program metrics to ensure service goals and deliverables are met.
• Guide and support staff interventions in complex, high-risk, or crisis situations.
• Work closely with Caregiver Program Director to ensure compliance with NYC Aging Program Standards.
• Monitor staff compliance with required in-service trainings, certifications and professional development requirements and support timely completion.
• Provide direct client support and coverage in the absence of team members, as needed.
• Prepare, review, submit agency required program reports, data summaries, and other administrative documentation in a timely and accurate manner.
• Assist with Program budget monitoring tracking of program related expenditures in collaboration with leadership.
• Support quality assurance efforts including case reviews, documentation compliance and workflow improvement initiatives.
• Assist with staff onboarding, orientation mentoring and ongoing training
• Offer recommendations for program growth
• Identify ways to streamline systems and provide more efficient services
• Collaborate with Program Director and Caregiver team members to maintain, update and enhance program related website content and digital resources.
• Co-host program workshops and special events, including oversight of participant registration, reminder communications, facilitator introductions and virtual session management.
• Assist Caregiver Director with operational coverage and guidance to intake coordinator, ensuring continuity of services, timely response to referrals, and effective workflow management.
• Represent program leadership at internal and external meetings as delegated and provide leadership coverage in absence of the Program Director.

Skills

Team leadership

Attention to detail

Cultural competency

Bilingual (Chinese or Spanish)

Education

Master’s Degree in Social Work or related field

2 years of Supervisory Experience

Tools

Microsoft Office

Word

Excel

PowerPoint

Canva

Adobe

WordPress

Constant Contact

Vive

ADP

Job description

Greenwich House, a historic New York nonprofit, seeks a Supervisor to support the Heights & Hills Caregiver Program. You’ll supervise a four-person team, ensure program compliance, and partner with the Caregiver Program Director to deliver services in Brooklyn, with collaboration across agency programs and the community.

The role emphasizes staff development, data-driven monitoring, and strong client service in a mission-driven, compassionate environment.