Supervisor, Campus Behavioral Health Operations

University of Texas; Austin (TX); On-site; USD 51,300 - 62,700; Full time

Job summary

Dell Medical School at the University of Texas is seeking a Supervisor of Campus Behavioral Health Operations to lead day-to-day operations of TCHATT services across Austin-area campuses, including scheduling, staff coverage, and travel logistics.

The role requires a Bachelor’s degree and several years in behavioral health or hospital operations, with supervisory experience. Proficiency in Google Suite, Trayt, Slack, Epic, and Calendly is expected. Position ends 2027-08-31 with potential renewal.

Qualifications

• Bachelor’s degree in Education, Business Administration, Healthcare Administration, Psychology, Social Work, or related field.
• 4 years of experience in behavioral health, hospital operations, or community-based, governmental, or nonprofit programs.
• 1 year of supervisory or leadership experience may substitute for 1 year of required experience.
• Proficiency in electronic systems including, but not limited to, Google Suite, Trayt, Slack, Athena or Epic, Calendly.

Responsibilities

• Directs daily operations of TCHATT school-based services, ensuring alignment with program and departmental standards.
• Coordinates staff schedules, campus assignments, and workload distribution to meet service demand.
• Adjusts staffing coverage in response to clinical volume, school needs, and operational constraints.
• Serves as an escalation point for operational issues impacting service delivery and ensures timely resolution.
• Provides direct supervision to the Senior Campus Behavioral Health Navigators and other school-based staff.
• Monitors staff capacity, productivity, and service utilization to maximize access to student services.
• Conducts performance management activities including hiring, training, onboarding, coaching, feedback, and corrective action.
• Supports staff engagement, professional conduct, and adherence to organizational expectations.
• Monitors adherence to HIPAA, FERPA, TCHATT guidelines, school district policies, and organizational procedures.
• Provides guidance on confidentiality, documentation standards, and professional conduct in school settings.
• Ensures completion and accuracy of required documentation and data entry within defined timelines.
• Identifies, escalates, and supports mitigation of compliance risks or concerns.
• Supports operational coordination with school and district stakeholders to ensure consistent service delivery.
• Reinforces expectations for communication, scheduling practices, and professionalism.
• Facilitates collaboration between school staff and behavioral health teams.
• Assists in resolving logistical and operational concerns to maintain continuity of care.
• Oversees scheduling of staff travel across assigned campuses and districts.
• Ensures completion of travel authorizations and required documentation in accordance with institutional guidelines.
• Monitors compliance with travel policies and manages related administrative processes.
• Coordinates logistical planning for staff deployment across geographic areas.
• Reviews operational and service delivery data to identify trends, gaps, and improvement opportunities.
• Prepares summary reports and communicates findings to leadership.
• Monitors staff compliance with data entry standards and reporting timelines.
• Supports continuous improvement initiatives based on performance insights.
• Collaborates with school-based program leadership to support cross-coverage (e.g., YAM programming).
• Participates in school-based outreach events and engagement efforts.
• Supports implementation of program initiatives across multiple service lines.
• Assists in integrating services across behavioral health programs.
• Conducts regular check-ins with staff to identify operational challenges.
• Escalates significant issues to leadership and supports resolution within established workflows.
• Communicates updates, expectations, and process changes to staff.
• Reinforces consistency in operational practices across assigned teams.

Skills

Behavioral health knowledge

Operational management

Staff supervision

Data & reporting

Google Suite

Epic / clinical systems

Education

Bachelor’s degree in Education, Business Admin., Healthcare Admin., Psychology, Social Work, or related field

Master’s degree (preferred)

Tools

Google Suite

Trayt

Slack

Athena/Epic

Calendly

Job description

## Supervisor, Campus Behavioral Health OperationsApplylocations: AUSTIN, TXtime type: Full timeposted on: Posted Todayjob requisition id: R\_00046702**Job Posting Title:**Supervisor, Campus Behavioral Health Operations**----****Hiring Department:**Department of Psychiatry**----****Position Open To:**All Applicants**----****Weekly Scheduled Hours:**40**----****FLSA Status:**Exempt from FLSA**----****Earliest Start Date:**Immediately**----****Position Duration:**Expected to Continue Until Aug 31, 2027**----****Location:**AUSTIN, TX**----****Job Details:****General Notes**Dell Medical School is seeking a Supervisor of Campus Behavioral Health Operations. This position has an end date of 08/31/27 but may be renewable based upon availability of funding, work performance, and progress toward goals.**JOB SUMMARY**This role supports mental health programs and initiatives developed through the Texas Child Mental Health Care Consortium, with a focus on improving the quality and accessibility of mental health care for children and adolescents across Texas.The Supervisor, Campus Behavioral Health Operations plays a vital role in supporting children and families through TCMH programs like the Texas Child Health Access Through Telemedicine (TCHATT). TCHATT delivers telehealth services to school districts to identify, assess, and address the behavioral health needs of children and adolescents, while YAM provides behavioral health education to students in grades 8–12. This role directly supervises school-based staff providing on-campus program support and has primary responsibility for day-to-day operations, including scheduling, staffing coverage, travel logistics, and workflow coordination. The Supervisor ensures adherence to program requirements and regulatory standards, manages staff capacity and documentation compliance, and supports effective service delivery across participating campuses in collaboration with internal teams and school partners.**ESSENTIAL JOB FUNCTIONS:****Oversees School-Based Behavioral Health Operations*** Directs daily operations of TCHATT school-based services, ensuring alignment with program and departmental standards.* Coordinates staff schedules, campus assignments, and workload distribution to meet service demand.* Adjusts staffing coverage in response to clinical volume, school needs, and operational constraints.* Serves as an escalation point for operational issues impacting service delivery and ensures timely resolution.**Supervises Staff and Manages Workforce Deployment*** Provides direct supervision to the Senior Campus Behavioral Health Navigators and other school-based staff. Covers workload during an employee’s absence.* Monitors staff capacity, productivity, and service utilization to maximize access to student services.* Conducts performance management activities including hiring, training, onboarding, coaching, feedback, and corrective action.* Supports staff engagement, professional conduct, and adherence to organizational expectations.**Ensures Compliance with Regulatory and Program Requirements*** Monitors adherence to HIPAA, FERPA, TCHATT guidelines, school district policies, and organizational procedures.* Provides guidance on confidentiality, documentation standards, and professional conduct in school settings.* Ensures completion and accuracy of required documentation and data entry within defined timelines.* Identifies, escalates, and supports mitigation of compliance risks or concerns.**Coordinates School and District Partnerships*** Supports operational coordination with school and district stakeholders to ensure consistent service delivery.* Reinforces expectations for communication, scheduling practices, and professionalism.* Facilitates collaboration between school staff and behavioral health teams.* Assists in resolving logistical and operational concerns to maintain continuity of care.**Manages Travel and Administrative Logistics*** Oversees scheduling of staff travel across assigned campuses and districts.* Ensures completion of travel authorizations and required documentation in accordance with institutional guidelines.* Monitors compliance with travel policies and manages related administrative processes.* Coordinates logistical planning for staff deployment across geographic areas.**Supports Data Monitoring and Performance Improvement*** Reviews operational and service delivery data to identify trends, gaps, and improvement opportunities.* Prepares summary reports and communicates findings to leadership.* Monitors staff compliance with data entry standards and reporting timelines.* Supports continuous improvement initiatives based on performance insights.**Facilitates Cross-Program Collaboration and Outreach*** Collaborates with school-based program leadership to support cross-coverage (e.g., YAM programming).* Participates in school-based outreach events and engagement efforts.* Supports implementation of program initiatives across multiple service lines.* Assists in integrating services across behavioral health programs.**Maintains Ongoing Communication and Issue Resolution*** Conducts regular check-ins with staff to identify operational challenges.* Escalates significant issues to leadership and supports resolution within established workflows.* Communicates updates, expectations, and process changes to staff.* Reinforces consistency in operational practices across assigned teams.*Other Job Duties may apply as assigned***Marginal or Periodic Functions:*** Participates in TCMH program meetings or initiatives.* Supports program audits, site visits, and compliance reviews.* Contributes to development or refinement of operational workflows and tools.* Adheres to internal controls and reporting structure.* Performs related duties as required.**KNOWLEDGE/SKILLS/ABILITIES****Managing and Measuring Work*** Effectively assigns responsibilities, monitors progress, and evaluates performance using measurable standards.* Sets clear expectations and performance metrics for staff.* Uses data to improve operational performance.**Process Management*** Designs and implements efficient workflows to improve operations.* Identifies inefficiencies and implements improvements.* Standardizes procedures across units.**Directing Others*** Provides clear direction, sets expectations, and holds team members accountable.* Delegates tasks effectively across team members.* Aligns team goals with organizational priorities.**Customer Focus*** Ensures services meet or exceed patient and stakeholder expectations.* Promotes a culture of empathy and respect.**Problem Solving*** Identifies issues and develops practical, timely solutions.* Addresses staffing shortages creatively.* Analyzes root causes of operational issues.**Interpersonal Savvy*** Builds effective relationships and communicates well across board groups.* Navigates sensitive behavioral health situations professionally.* Collaborates with multidisciplinary teams.**Decision Quality*** Makes timely, informed decisions based on data and experience.* Prioritizes competing operational demands.* Escalates issues appropriately.**EDUCATION & EXPERIENCE****Minimum Qualifications:*** Bachelor’s degree in Education, Business Administration, Healthcare Administration, Psychology, Social Work, or related field.* 4 years of experience in behavioral health, hospital operations, clinical support services, or community-based, governmental, or nonprofit programs.* 1 year of supervisory or leadership experience may substitute for 1 year of required experience.* Proficiency in electronic systems including, but not limited to, Google Suite, Trayt, Slack, Athena or Epic, Calendly.**Preferred Qualifications:*** Master’s degree in a related field.* 6 years of experience in behavioral health operations within a community-based, governmental, nonprofit, hospital or health system.* 2 years of formal leadership or supervisory experience.* Bilingual (English/Spanish) language proficiency.**LICENSES, REGISTRATIONS OR CERTIFICATIONS****Required:*** None**Preferred:*** Relevant clinical licensure (e.g., LCSW, LPC, LMFT), depending on program design* Project Management Professional (PMP)* Certified Healthcare Executive (CHE)**Salary Range**$57,000 + depending on qualifications**WORKING ENVIRONMENT/EQUIPMENT*** Standard office equipment* Repetitive use of a keyboard* Occasional weekend, overtime and evening work to meet deadlines* May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.**Required Materials*** Resume/CV* 3 work references with their contact information; at least one reference should be from a supervisor* Letter of interest**Important** **for applicants who are NOT current university employees or contingent workers:** You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.