Supervisor, Cage Operations

175 Hard Rock Bristol LLC; United States; On-site; USD 37,000 - 49,000; Full time

Benefits offered by this job

Benefits package

Job summary

175 Hard Rock Bristol LLC is seeking a Cage Supervisor to create an exciting guest environment while ensuring secure and accurate cash operations in the cage and count room. The role involves supervising daily cash operations, training staff, and maintaining compliance with regulatory standards within Virginia Lottery guidelines.

The incumbent will monitor transactions, assist with deposits, and uphold internal controls to safeguard financial data on an active casino floor.

Qualifications

• 1–5 years cage management experience preferred.
• Two plus years of casino experience preferred.
• Must obtain and maintain licenses per federal, state, and Virginia Lottery.

Responsibilities

• Oversee daily cash operations and cage control.
• Supervise cage operations in the manager's absence.
• Enforce compliance with regulations and company policies.
• Handle wire transfers and cash equivalents per SOP.
• Maintain accuracy in deposits and bank reconciliations.
• Train and coach team members.
• Balance cages and generate cage summaries.
• Protect confidentiality of financial data.
• Adhere to AML/Title 31 regulations.
• Assist with emergency drop processes as needed.

Skills

Attention to detail

Leadership

Supervision

Regulatory knowledge

Cash handling

Tools

Excel

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY:

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The incumbent is also responsible for ensuring accurate and secure operation of the cashier cages and miscellaneous count room on assigned shift, while providing excellent guest service. Implements and maintains policies and procedures that maximize the cashing of negotiable instruments and intra-departmental transactions on an assigned shift.

ESSENTIAL FUNCTIONS:

• Daily supervision of Cash Operations.
• Assumes responsibility for the cage operation in the absence of the Manager - Cage.
• Responsible for control and account activities within the assigned shifts.
• Monitors compliance with IGC regulations and adherence to company cage policies.
• Promotes good customer relations and provides excellent customer response to complaints.
• Verifies all required transactions as outlined in the Standard Operating Procedures.
• Assists with input of credit information in the absence of Credit.
• Process wire transfers and cash equivalents as outlined in the standard operating procedures.
• Ability to enroll patrons.
• Trains, supervises, coaches and counsels as appropriate.
• Assists with balancing all areas as needed and cage summary.
• Verification of bank deposit.
• Ability to order funds needed.
• Complies with all Virginia Lottery regulations.
• Adheres to Internal controls and standard operating procedures.
• Adheres to AML/Title 31 regulations.
• In an emergency Cage Supervisor may assist with the performance of the drop process but will not be able to buy the drop for that gaming day.
• Other duties as assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• One (1) to five (5) years cage management experienced strongly preferred.
• Two plus (2+) years of casino experience strongly preferred.

ADDITIONAL REQUIREMENTS:

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must maintain strict confidentiality relative to financial data and casino policies.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Prior experience opening new properties/outlets strongly preferred.

KNOWLEDGE OF:

• State and local tax laws, gaming laws and banking regulations.
• Knowledge of currency reporting requirements.
• Effective communication skills with the ability to delegate responsibility and motivate and supervise a diverse group of team members to achieve common goals and objectives.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Principles of supervision, training, and performance evaluation; Pertinent federal, state, and local laws, codes, and regulations.

ABILITY TO:

• Ability to use computer keyboard, telephone, coin machine, 10-key, computers, check encoder, microfiche, and microfilmer.
• Communicate effectively with subordinates, coworkers, and management.
• Count and separate varying denominations of vouchers and currency.
• Perform basic mathematical functions.
• Motivate and direct the performance of subordinates.
• Be flexible to work varying shifts and time schedules as needed.

This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Interpret and explain policies and procedures.

PAY RANGE: $37,100 - $49,400/Salary

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!