Supervisor, Cage Operations

Hard Rock Hotel & Casino Ottawa; Indiana; On-site; USD 28,000 - 41,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking an experienced Cage Supervisor to oversee daily cash operations and ensure secure cage procedures on assigned shifts. You will balance deposits, process instructions, and maintain strict compliance with all gaming regulations.

The role requires casino cage experience, the ability to supervise staff, and a strong focus on guest service and confidentiality. On-site position with potential for varied shifts in a dynamic gaming environment.

Qualifications

• 5+ years progressive cage management experience preferred.
• 2+ years casino experience required.
• Must obtain and maintain licenses/certifications per Gaming Commission.

Responsibilities

• Oversee daily cash operations and cage activity on shift.
• Balance cash and perform transaction verification per SOPs.
• Ensure compliance with IGC regulations and internal controls.
• Deliver excellent guest service and handle complaints.
• Supervise, coach and train staff as appropriate.

Skills

Cash handling

Supervision

Regulatory compliance

Customer service

Team leadership

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The incumbent is also responsible for ensuring accurate and secure operation of the cashier cages and miscellaneous count room on assigned shift, while providing excellent guest service. Implements and maintains policies and procedures that maximize the cashing of negotiable instruments and intra-departmental transactions on an assigned shift.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Daily supervision of Cash Operations.
• Assumes responsibility for the cage operation in the absence of the Shift Manager - Cage.
• Responsible for control and account activities within the assigned shifts.
• Monitors compliance with IGC regulations and adherence to company cage policies.
• Promotes good customer relations and provides excellent customer response to complaints.
• Other duties as assigned.
• Verifies all required transactions as outlined in the Standard Operating Procedures
• Assists with input of credit information in the absence of Credit.
• Process wire transfers and cash equivalents as outlined in the standard operating procedures.
• Ability to enroll patrons.
• Trains, supervises, coaches and counsels as appropriate.
• Assists with balancing all areas as needed and cage summary.
• Verification of bank deposit.
• Ability to order funds needed.
• Complies with all Indiana Gaming Commission regulations.
• Adheres to Internal controls and standard operating procedures.
• Adheres to AML/Title 31 regulations
• In an emergency Cage Supervisor may assist with the performance of the drop process but will not be able to buy the drop for that gaming day.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

One (1) to five (5) years progressive cage management experienced preferred. Two plus (2+) years of casino experience required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must maintain strict confidentiality relative to financial data and casino policies.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.

KNOWLEDGE OF:

• State and local tax laws, gaming laws and banking regulations.
• Knowledge of currency reporting requirements.
• Effective communication skills with the ability to delegate responsibility and motivate and supervise a diverse group of team members to achieve common goals and objectives.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Principles of supervision, training, and performance evaluation;
• Pertinent federal, state, and local laws, codes, and regulations.

ABILITY TO:

• Ability to use computer keyboard, telephone, coin machine, 10-key, computers, check encoder, microfiche, and microfilmer.
• Communicate effectively with subordinates, coworkers, and management.
• Count and separate varying denominations of vouchers and currency.
• Perform basic mathematical functions.
• Motivate and direct the performance of subordinates.
• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Interpret and explain policies and procedures.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.