Supervisor Business Office

United Health Services, Inc.; City of Binghamton (NY); On-site; USD 72,441,000 - 108,599,000; Full time

Benefits offered by this job

Medical, dental, vision

403(b) retirement plan

Wellness rewards

Paid time off accrual

Job summary

United Health Services, Inc. seeks a Supervisor of Denials Recovery to lead a team of Denials Recovery Representatives and drive timely resolution of denied claims. The role emphasizes productivity, quality, and AR performance within the Revenue Cycle Operations.

The supervisor collaborates with Payer Information Specialists, Coding, Epic IT, and other stakeholders to address escalations and improve reimbursement outcomes. Prior supervisory and healthcare access experience are valued.

Qualifications

• High School or equivalent required with five years in access care or customer service and two years supervisory experience.
• Bachelor’s degree preferred with five years in access care/customer service and two years supervisory experience.

Responsibilities

• Oversee a team of Denials Recovery Representatives to ensure productivity, quality, and performance standards.
• Manage accounts receivable performance and maintain targeted AR days.
• Collaborate with Payer Information Specialists, Coding, Epic IT, and other partners to address payer/system escalations promptly.

Skills

Supervisory experience

Customer service

Access care

Education

High School or equivalent

Bachelor’s degree (preferred)

Job description

Position Overview The Supervisor of Denials Recovery oversees a team of approximately 30 Denials Recovery Representatives, ensuring productivity, quality, and performance standards are consistently met. This role is responsible for managing accounts receivable performance, maintaining targeted AR days, and driving the timely resolution of denied claims.

Position Overview The Supervisor of Denials Recovery oversees a team of approximately 30 Denials Recovery Representatives, ensuring productivity, quality, and performance standards are consistently met. This role is responsible for managing accounts receivable performance, maintaining targeted AR days, and driving the timely resolution of denied claims. The Supervisor collaborates closely with Payer information Specialists, Coding, Epic IT, and other operational partners to ensure payer and system related escalations are addressed promptly and effectively. Key responsibilities include identifying denial trends, implementing corrective actions to improve reimbursement outcomes, monitoring team performance metrics, and escalating system or process issues that impact workflow efficiency or revenue recovery. This position promotes operational excellence through staff development, process improvement, and proactive problem-solving to optimize denial management results.

Primary Department, Division, Or Unit

Denials Recovery, UHS Revenue Cycle Operations

Primary Work Shift

Day

Regular Scheduled Weekly Hours

40

Compensation Range

$25.27 - $37.90 per hour, depending on experience

Education/Experience

Minimum Required:

• High School or equivalent, with five (5) years experience in access care, customer service or a related field, and a minimum of two (2) years supervisory experience.

Preferred

• Bachelor’s degree; with five (5) years experience in access care, customer service or a related field, and a minimum of two (2) years supervisory experience.

Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection

We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family

We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

Well-Being & Financial Security

From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

Growth That Moves with You

With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

A Place to Call Home

Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.