Supervisor, Benefits and Authorization - Specialty Operations

Option Care; Springfield (IL); On-site; USD 53,000 - 89,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Paid Time Off

401K Retirement Savings Plan with 401K

HSA Company Match

Tuition Reimbursement

Flexible Spending Accounts

Mental Health Services

Company Paid Life Insurance

Job summary

Option Care Health in Illinois, Springfield, seeks a Supervisor, Benefits and Authorization - Specialty Operations to oversee patient benefit verification and authorization teams. This leadership role emphasizes coaching, staffing decisions, and ensuring accurate payer requirements across clinical operations.

The incumbent will manage performance, drive productivity, and implement policy updates while maintaining a patient‑centered approach.

Qualifications

• Must have supervisory experience in medical insurance authorization or progression in related roles.
• Strong multitasking and coaching abilities with customer service focus.
• Knowledge of payer requirements and ongoing regulatory changes preferred.

Responsibilities

• Oversees day-to-day operations of the Patient Benefit Verification and/or Authorization teams.
• Interviews, hires, and trains employees; directs work and conducts performance reviews.
• Monitors productivity, coaches team members, and addresses corrections as needed.
• Keeps teams updated on industry, regulatory, and reimbursement developments; resolves issues with CMC Patient Registration team.
• May assist with roll-out of new policies and procedures.

Skills

People management

Coaching & training

Customer service

Education

High school diploma or equivalent

1 year supervisor experience in medical insurance authorization OR 3–5 years in medical insurance authorization with progression

Job description

Extraordinary Careers. Endless Possibilities. With the nation’s largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re‑imagining the infusion care experience for patients, customers and team members. Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary:

The Supervisor, Benefits and Authorization - Specialty Operations directly overseas the day-to-day operations of the Patient Benefit Verification and/or Authorization team members.

Job Responsibilities

• Monitors daily productivity performance including team member coaching and addresses corrections where needed.
• Interviews, hires, and trains employees.
• Directs work, appraises performance, rewarding and disciplining employees; addressing complaints and resolving problems.
• Go-to for troubleshooting issues and resolutions with CMC Patient Registration team members.
• Mants updated knowledge of industry, regulatory and reimbursement issues and of payer requirements.
• Keeps AVA team abreast of key changes.
• Assists with roll out of new policies and procedures.

Supervisory Responsibilities

Does this position have supervisory responsibilities? YES (i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

Basic Education and/or Experience Requirements

High school diploma or equivalent is required. At least 1 year of medical insurance authorization supervisory experience, OR 3-5 years of medical insurance authorization experience with demonstrated progression. Minimum of one (1) year customer service preferred. Home infusion experience on the provider or payer side preferred.

Basic Qualifications

Ability to multi-task and support numerous referrals/priorities at one time. Ability to work in a fast past environment. High degree of self-discipline in maintaining productivity expectations. Must be detail-oriented and have a high degree of quality focus.

Travel Requirements

N/A

Preferred Qualifications

N/A

May perform other duties as assigned

May perform other duties as assigned

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay Range is $53,339.06-$88,898.44

Benefits:

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Equal Employment Opportunity

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

For over 40 years, Option Care Health has provided adult and pediatric patients with an alternative to hospital infusion therapy. With more than 2,900 clinical experts, Option Care Health is able to provide high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost. Option Care Health has more than 70 infusion pharmacies and 100 alternate treatment sites. We are guided by our purpose to provide extraordinary care that changes lives through a comprehensive approach to care along every step of the infusion therapy process including: intake coordination, insurance authorization, resources for financial assistance, education and customized treatments.