Senior Manager - AIC Operations

Option Care; Columbia (SC); On-site; USD 73,000 - 121,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Paid Time off

401K Retirement Savings Plan with Plan

Job summary

Option Care Health is seeking a Senior Manager, AIC Operations to oversee patient registration, scheduling, and clinic operations for multiple AICs. You will collaborate with sales, pharmacy, billing, credentialing and compliance to drive performance.

The role requires a Bachelor's degree and healthcare operations experience; strong Excel skills and cross-functional leadership are important as you lead CQI and ensure regulatory compliance while fostering a culture of compassionate care and

Qualifications

• Diagnose, isolate and resolve complex issues and propose solutions.
• Collaborate with internal resources to meet department goals and timelines.
• Intermediate Excel skills for data analysis and reporting.
• Intermediate Word skills for documentation and reporting.

Responsibilities

• Oversee operational and financial effectiveness of multiple AICs via KPIs.
• Lead patient registration team for multiple AICs.
• Direct patient scheduling and outreach for key information.
• Implement corporate initiatives to ensure cost-effective operations.
• Manage CQI, safety reporting, and complaint resolution for CMCs.
• Collaborate with cross-functional leaders to align goals and performance.
• Ensure compliance with regulations and corporate policies.
• Foster professional development and a positive team culture.
• Model the Option Care Core Values in daily work.
• Observe confidentiality of patient and company data.

Skills

Issue resolution

Cross-functional collaboration

Microsoft Excel

Microsoft Word

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Extraordinary Careers. Endless Possibilities. With the nation's largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members. Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you are empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary

The Senior Manager, AIC Operations, will be responsible for overseeing multiple operational components for the AICs including patient registration, patient scheduling, clinic operations effectiveness and customer/patient satisfaction. This individual will collaborate with many cross-functional partners including sales, pharmacy, purchasing, billing, credentialing, and compliance.

Job Responsibilities (listed in order of importance and/or time spent)

• Collaborates to lead overall operational and financial effectiveness of multiple AICs through performance KPIs
• Oversees the patient registration team for multiple AICs
• Leads team responsible for patient scheduling and patient/customer outreach for key information
• Implements and monitors adoption of corporate initiatives to ensure successful and cost-effective operations
• Manages Continuous Quality Improvement (CQI) process, safety zone reporting, and complaint resolution for all the assigned CMCs
• Collaborates with cross-functional leaders across Operations, Sales, Quality, Compliance and OCH Pharmacy/Corporate teams to ensure alignment and meeting common performance goals
• Ensures compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations
• Maintains a work environment in which staff will succeed and grow in their professional development and contribute to the overall success of Option Care
• Consistently models behaviors that build our culture around the Option Care Core Values of Compassionate Care, Engaged Teams, and Quality Results
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care data
• Monitors adherence to Policies and Procedures, auditing, as necessary
• Completes all required projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of the leadership
• Develops, monitors, coaches, and manages staff, ensuring the development of employees through orientation, training establishing objectives, communication of rules, constructive discipline
• Builds employee morale, motivation and loyalty and fosters a team-like environment
• Other duties as assigned

Supervisory Responsibilities

Does this position have supervisory responsibilities? (i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No

Yes - X

Basic Education and/or Experience Requirements

Bachelor's degree and/or High School Diploma at least 3 years of experience in health care services/operations

Basic Qualifications

• Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems
• Experience collaborating with internal resources to develop strategies that meet department goals within budget and established timelines
• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns)

Physical Demand Requirements

Ability to work for extended periods of time on a personal or laptop computer. Occasional bending, stooping, reaching

Travel Requirements

(if required) N/A

Preferred Qualifications & Interests (PQIs)

Previous home health care experience preferred.

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay Range is $72,694.17-$121,171.94

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Equal Employment Opportunity Statement

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

For over 40 years, Option Care Health has provided adult and pediatric patients with an alternative to hospital infusion therapy. With more than 2,900 clinical experts, Option Care Health is able to provide high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost. Option Care Health has more than 70 infusion pharmacies and 100 alternate treatment sites. We are guided by our purpose to provide extraordinary care that changes lives through a comprehensive approach to care along every step of the infusion therapy process including: intake coordination, insurance authorization, resources for financial assistance, education and customized treatments.