Supervisor, Ancillary Application Analyst

Pediatric Associates; Orlando (FL); Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Supervisor, Ancillary Application Analyst to lead the deployment and support of critical ancillary applications. This remote role involves managing system integration, resolving complex issues, and guiding Level 2/3 analysts in troubleshooting. The ideal candidate will have extensive experience in EHR applications, strong communication skills, and a passion for improving patient care through effective application use. Join a dynamic team dedicated to enhancing healthcare delivery and making a significant impact in the industry.

Qualifications

• Minimum 9 years supporting EHR Ancillary applications.
• Bachelor’s degree in technology or health sciences preferred.

Responsibilities

• Lead deployment and configuration of ancillary applications.
• Provide expert end-user support and mentor analysts.
• Collaborate with technical teams to optimize patient care.

Skills

EHR/Clinical Applications Support

Medical Terminology

Relationship Building Skills

Microsoft Office Suite

Problem-Solving Skills

Organizational Skills

Communication Skills

Education

Bachelor’s degree in technology or health sciences

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Access

Job description

Supervisor, Ancillary Application Analyst

This job posting is no longer active.

• Location: Plantation, FL
• Schedule: Full Time - Days

Overview

Leading the deployment and providing expert-level support for ancillary applications within the ecosystem, managing system integration, resolving complex issues, and guiding Level 2/3 analysts in troubleshooting and resolution techniques.

Essential Duties and Responsibilities

This list may not include all duties assigned.

1. Lead deployment and configuration of ancillary applications.
2. Provide expert end-user support for ancillary applications, handle critical issues, and mentor Level 2/3 analysts.
3. Drive user engagement, align application features with user needs, and suggest improvements.
4. Maintain comprehensive documentation, including technical guides and best practices.
5. Oversee system configuration, execute complex changes, and ensure thorough testing before deployment.
6. Design and manage user testing strategies, analyze results, and implement enhancements.
7. Validate and test system upgrades, review release notes, and coordinate user acceptance.
8. Collaborate with technical teams on updates and upgrades, acting as liaison between users and developers.
9. Lead cross-functional collaboration to optimize patient care through effective application use.
10. Participate in internal change management processes.
11. Work independently with minimal guidance, assist in project planning, and participate in special projects.
12. Communicate effectively across teams and levels of leadership.
13. Support training teams by updating them on new functionalities and system changes.
14. Perform other duties as assigned.

Qualifications

Education:

• Bachelor’s degree in technology or health sciences preferred.
• Experience may substitute for education.

Experience:

• Minimum 9 years supporting EHR Ancillary applications.
• Healthcare setting experience preferred.

Licensure / Certification

• Preferred EHR Certification.

Knowledge, Skills, and Abilities

• Support for EHR/Clinical Applications, Medical Terminology, and Relationship Building Skills.
• Knowledge of healthcare regulations (HIPAA).
• Proficiency in Microsoft Office Suite.
• Strong typing skills, proficiency in Excel, Word, Outlook, Access.
• Excellent written and verbal communication skills in English.

Typical Working Conditions

• Remote position within the USA.
• Frequent phone interactions.
• Ability to multi-task, communicate clearly, and perform extended data entry.
• Sitting for long periods, with occasional bending and stretching.
• Manual dexterity for keyboarding and office equipment operation.

Other Physical Requirements

• Vision
• Sense of sound
• Sense of touch

Performance Requirements

Must perform duties satisfactorily with:

• Proficiency in Microsoft Office.
• Problem-solving skills with ownership and enthusiasm.
• Strong organizational skills and attention to detail.
• Ability to collaborate and meet deadlines under conflicting priorities.
• Self-motivation, flexibility, and professionalism to interact with senior executives.

Primary Function

Leading deployment and providing expert support for ancillary applications, managing system integration, resolving complex issues, and guiding troubleshooting efforts.

Additional Duties

Includes producing software utilization data and supporting internal change management.

Note: Adhere to all organizational information security policies, protecting sensitive information including ePHI and PHI, in accordance with applicable regulations.