Supervisor - Ambulatory Therapies

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Children's Wisconsin seeks a dynamic care management leader to support pediatric clinical practice standards and regulatory compliance. The role supervises professional, administrative, and technical staff and partners with the Ambulatory Manager/Director on business and financial operations.

The position drives staffing plans, oversees performance management, guides recruitment and training, and ensures delivery of high‑quality patient care while maintaining the organization’s patient

Qualifications

• Leadership and staff management responsibilities in a pediatric care setting.
• Experience with staffing optimization and time-tracking systems (ATS).
• Collaboration with Ambulatory Manager/Director on business and financial operations.
• Proven ability to ensure regulatory compliance and patient care standards.

Responsibilities

• Assures clinic compliance with OSHA, CLIA, CMS, and TJC regulations.
• Leads daily huddles to ensure patient care needs are met efficiently.
• Develops staffing plans and verifies hours worked via ATS.
• Monitors supplies and equipment for patient care as needed.
• Partners with stakeholders to implement patient experience improvements.

Skills

Leadership

Regulatory compliance

Staff development

Budgeting

Communication

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well‑being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day,

Job Summary

Acts as an active member of the management team to support the care management model, standards of pediatric clinical practice, legal and regulatory standards, Code of Ethics and established policies. Supervises professional, administrative and technical personnel providing care. Partners with Ambulatory Manager/Director on business and financial operations.

Essential Functions

• Assures clinic compliance with all applicable regulations including but not limited to OSHA, CLIA, CMS and TJC.
• Monitors clinic operations and leads daily huddles to ensure patient care needs are met effectively and efficiently.
• Develops plans for optimal staffing levels. Reviews and approves automated time system (ATS) for verification of hours worked by staff.
• Monitors and orders supplies and equipment needed for patient care.
• Identities clinical and operation improvement opportunities and supports medical and administrative leaders to prioritize and implement changes.
• Partners with key stakeholders to implement action plans for patient experience improvements to ensure a high caliber of patient care and services.
• Holds staff accountable for the day to day delivery of the “experience promise.”
• Ensures effective communication of information between Ambulatory leadership and clinic staff, and facilitates communication between other teams and their staff.
• Participates in recruitment of new staff and trains and assures competencies of staff in conjunction with Human Resources Business Partner and Ambulatory Manager/Director.
• Conducts performance management functions including the formal review process, goal setting, and on-going coaching and feedback to staff.
• Makes performance rating and merit recommendations in partnership with manager/director.
• Provides input into budget and other resource requests.
• Participates in direct patient care per competencies as assigned.
• Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development

People Management Responsibility

Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development

Education

• Graduate of an accredited program in Speech-Language Pathology, Physical Therapy or Occupational Therapy required

Experience

• 2+ years Speech-Language Pathology, Physical Therapy or Occupational Therapy experience; prior experience in a pediatric setting preferred
• Previous leadership experience preferred

Knowledge, Skills and Abilities

• Demonstrated ability of leadership and functional competencies: Values Differences, Situational Adaptability, Customer Focus, Ensures Accountability, Directs Work, Manages Conflict, Builds Effective Teams, Communicates Effectively, Drives Engagement, and Instills Trust.
• Good organizational and patient relation skills. Ability to manage a fast-paced clinic while paying attention to detail.
• Excellent interpersonal and communication skills to interact effectively with patients, families, physicians, clinic/hospital staff and community.
• Ability to read, interpret and enact policies and procedures.
• Ability to stand and walk approximately 75% of the work time

Licenses and Certifications

• BLS-Basic Life Support Healthcare Provider
• American Heart Association/American Red Cross/National Safety Council required
• + one of the following:
• N/A
• License OT-Occupational Therapist (26)
• State of Wisconsin
• License PT-Physical Therapist (24)
• State of Wisconsin
• License Speech/Language Pathologist (154)
• State of Wisconsin

Patient Care Responsibility

Provides care appropriate to patient population and as described in applicable policies and procedures.

Required for All Jobs

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Licenses/Licenses

• + one of the following:
• N/A, BLS-Basic Life Support Healthcare Provider
• American Heart Association/American Red Cross/National Safety Council, License OT-Occupational Therapist (26) - State of Wisconsin
• License PT-Physical Therapist (24) - State of Wisconsin
• License Speech/Language Pathologist (154) - State of Wisconsin

Dedicated solely to the health and well‑being of children

We are the region's only independent healthcare system dedicated solely to the health and well‑being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support – everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation’s most well‑respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.