Supervisor Ambulatory Operations - New Haven - Primary Care

Smilow Cancer Hospital; New Haven (CT); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization seeks a Supervisor for Ambulatory Operations to manage daily operations and improve care delivery. This role involves strategic planning, human resources management, and compliance oversight. The ideal candidate will have supervisory experience in a healthcare setting and strong communication skills.

Qualifications

• Minimum of three years of healthcare supervisory and operational experience.
• Experience preferred in an ambulatory practice setting.

Responsibilities

• Manages administrative activities of small/micro-sized ambulatory sites.
• Creates strategic operational plans and improves care delivery models.
• Develops work policies to improve operational effectiveness.

Skills

Communication

Multitasking

Education

High School Diploma

Bachelor's degree

Tools

Microsoft Office

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Working in collaboration with the Director, Ambulatory Operations, the Supervisor, Ambulatory Operations, strategically leads and monitors the daily operations, optimization efforts, transformational projects, clinic design, space allocation, staffing models and development, performance improvement, business plans, patient experience, clinician relations, care coordination, and other responsibilities for assigned small or micro-sized hospital-based or community-based ambulatory sites. Demonstrates behaviors reflecting Service Excellence and supports the Strategic Dimensions by modeling the Core Success Factors as described in the Performance Review.

EEO/AA/Disability/Veteran

Responsibilities

1. Leadership:
   • Manages and directs the administrative activities of assigned small/micro-sized hospital-based or community-based ambulatory site with limited service offerings and 20 or fewer exam rooms.
2. Business Strategy and Implementation:
   • Creates and contributes to strategic operational plans, identifies opportunities for innovation, and continuously improves ambulatory care delivery models. Ensures staff understanding, alignment, and commitment within the span of control.
   • Collaborates with leadership to design, develop, and implement clinically and fiscally responsible program philosophies, strategic goals, and objectives.
3. Human Resources Management:
   • Effectively utilizes existing processes to select, develop, motivate, and retain a team of skilled professionals.
   • Coordinates onboarding of new clinicians and ensures successful integration into ambulatory care following onboarding guidelines.
4. Compliance:
   • Collaborates with Legal, Risk Management, and Compliance departments to ensure proper activities and safeguards. Ensures practices, procedures, and policies comply with applicable regulations.
5. Site Locations:
   • Participates in site design and refurbishment, including expansion or consolidation, ensuring regulatory compliance. Coordinates project timelines and resources across enterprise work streams.
6. Operational & Financial Management:
   • Develops and maintains standardized work policies and procedures to improve operational effectiveness, quality of care, and efficiency to meet organizational goals.
7. Performs other duties as assigned.

Qualifications

Education

High School Diploma or equivalent required. Bachelor's degree preferred.

Experience

Minimum of three (3) years of healthcare supervisory and operational experience, preferred in an ambulatory practice setting. YNHHS employees may substitute 3 years of internal clinical/office experience.

Special Skills

Excellent written and oral communication skills. Proficient with Microsoft Office (Excel, Word, PowerPoint). Knowledge of healthcare industry desirable. Ability to multitask in high-volume activity and use other practice management software. Ability to interact effectively with all management levels and staff.