Supervisor - Airport Lounge

Hyde Park Hospitality; Pittsburgh (Allegheny County); On-site; Full time

Job summary

A leading company in airport concessions and management is seeking a Full-Time Airport Lounge Supervisor at Pittsburgh International Airport. The role includes overseeing customer service and operational activities while ensuring compliance with corporate standards. Successful candidates will receive competitive pay, benefits, and a $200 signing bonus, contributing to a fun and dynamic work environment.

Benefits

$10 per day commute stipend

Medical Insurance (Health, Dental, Vision)

401K Plan with generous Company Matching

Employee Assistance Program (EAP)

Qualifications

• Five years previous customer service or hospitality experience preferred.
• Must be able to handle multiple tasks effectively.
• Knowledge of state liquor seller-server certification and food handler certification required.

Responsibilities

• Coordinate administrative and operational activities of assigned team members.
• Interact with airline/airport passengers in a premier clubroom/bar environment.
• Ensure compliance with all regulations and company policies.

Skills

Customer service

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

JOIN OUR TEAM AND RECEIVE A $200 SIGNING BONUS!

We pay employees' airport badging fees and cover employees' parking passes! Our employees are provided a $10 per day commute stipend each shift worked!

Starting pay at $20.00 per hour

Available Shift: 12:00 PM-8:30 PM

Hyde Park Hospitality, LLC (HPH) is a strategic partner with Airport Dimensions and Sodexo at The Club - located within the Pittsburgh International Airport. HPH brings both experience and expertise to every level of food service and customer care.

AIRPORT LOUNGE SUPERVISOR JOB SUMMARY

The Club is located alongside various shops and restaurants. It is a fast-paced, fun work environment that is growing in style and amenities.

The Club is looking for a Full-Time Supervisor that MUSTbe available to work flexible shifts on weekdays, weekends and holidays. The lounge operates between 4:30A and 8P daily.

The work of the Supervisor includes: working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety, through quality customer service, communication and general problem solving, as well as coordinating administrative and operational activities of assigned team members. In addition, the Supervisor shall perform a full range of bartender, concierge and customer service duties in support of company and customer operations. The Supervisor will have proficient knowledge of all operational policies and procedures and the general management of all positions.

The duties of Supervisor include but are not limited to:

• Interacting with airline/airport passengers via a premier clubroom/bar environment
• Responsible for coordination of assigned team members in accordance with the Company’s policies and applicable laws
• Coordinating with Lounge Manager to reorder liquor and food inventory for assigned customer or lounge
• Coordinating with Lounge Manager to resolve service issues requested by the guests in assigned customer or lounge
• Meeting customer and passenger needs through communication and courteous customer service skills
• Monitoring number of alcoholic beverages served to passengers and alert management to potential problems
• Verifying and/or performing daily inventory count
• Maintaining a thorough knowledge of all required regulatory agency requirements
• Maintaining current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicable
• Possessing basic working knowledge of alcoholic beverages
• Maintaining a neat work environment, kitchen and passenger seating area including picking up and washing dirty dishes, disposing of trash, etc.
• Possessing working knowledge and comprehension of a standard declining budget
• Possessing understanding of basic bookkeeping and accounting skills
• Completing and submitting paperwork related to new hires
• Coordinating with manager and payroll department regarding timesheets
• Restocking snack, coffee, cups, glasses, ice, etc. in all service areas
• Completing paperwork related to daily liquor usage/inventory/orders
• Performing administrative tasks as required

AIRPORT LOUNGE SUPERVISOR JOB REQUIREMENTS

High school diploma or GED is required. Five years previous customer service or hospitality experience and/or training, or equivalent combination of education and experience preferred. Proficient PC skills required including; Microsoft Office Suite, including Email and Excel. Must be at least 18 or 21 years of age as applicable by state law. Must be able to handle multiple tasks at once as well as possess excellent interpersonal skills in order to communicate effectively to customers and passengers in a friendly and professional manner. Knowledge of and experience in general office/document administration. Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off. Ability to read, write, fluently speak and understand the English language.

AIRPORT LOUNGE SUPERVISOR ESSENTIAL JOB FUNCTIONS

Must be able to perform the following essential duties complying with company standards:

• Ability to cooperate with peers, customers, and members of management of diverse nature who may hold divergent views
• Read, analyze, and complete documents for compliance such as the Alcohol Management Certification, Liquor License requirements, month-end customer audits, professional journals, safety rules, operations and internal policy and procedure manuals
• Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller-server certification (TIPS/TABC) and state/local health department food handler certification
• Must be able to stand during entire scheduled shift
• Ability to handle the stress of a fast-paced work shift up to ten (10) hours
• Ability to speak effectively in one-on-one and small group situations before customers or Company team members
• Ability to read and interpret basic documents, and comply with all company policies and procedures
• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal
• Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals including the ability to compute discounts and percentages
• Motivate assigned team members to achieve desired results
• Ability to solve practical problems and deal with a variety of passenger/customer issues
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form
• Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk
• Must be able to lift 40 pounds, 40 inches high without the aid of another person
• Must be able to push and/or pull 120 pounds with the assistance of a wheeled cart
• Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment
• Ability to follow all lawful safety, health and liquor rules and regulations
• Personal appearance and grooming that will present a favorable corporate and customer image
• Must be able to pass and obtain security background check and clearance to work in airport environment
• Report to work on a regular and timely basis.

BENEFITS

• $10 per day commute stipend for each shift worked
• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

ABOUT THE COMPANY

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2024 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.