Admissions Supervisor

Acadia Healthcare; Fort Smith (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Acadia Healthcare in Fort Smith, AR is seeking a supervisor to oversee patient intake and admissions operations on the 2p-10p shift. You will coordinate call and referral management, scheduling, and benefit verification to support timely admissions and patient care.

The role emphasizes leadership, staff precepting, EMTALA compliance where applicable, and collaboration with the business office for financial counseling.

Qualifications

• Bachelor’s degree in a social service field preferred.
• Master’s degree in a social services field preferred or RN preferred.
• In some states, may also be a registered nurse, in which case, an associate's or bachelor's degree in nursing is required.
• One or more years’ experience in a healthcare admissions role preferred.
• One or more years’ supervisory/lead in a healthcare admissions setting experience preferred.

Responsibilities

• Plan, assign, supervise, and perform duties to ensure patient safety and the efficiency of the department.
• Prioritization of potential admissions, considering patient needs and the facility’s capability and capacity.
• Coordinate with the business office to ensure timely and accurate financial counseling of patients.
• Provide guidance and direction to staff and encourage/build mutual trust, respect, and cooperation among team members.
• Ensure that EMTALA logs, if applicable, is completed for each patient seen by admissions.
• Participate in staff training by serving as a preceptor for new admission team employees.
• Report shift challenges promptly to AOC, or Admissions Director.
• Demonstrate a positive, empathetic, and professional attitude toward customers always; resolve complaints when needs are not met.

Education

Bachelor’s in social work or related field

Master’s in social services or RN preferred

RN or nursing degree (associate or bachelor) may be required in some states

1+ years healthcare admissions experience

1+ years supervisory/lead experience in healthcare admissions

Job description

Purpose Statement

Supervise the daily operations of patient intake and/or admissions, which may include call and referral management, scheduling of assessments and admissions, completion of benefit verification, and prioritization of completion of all pre-certifications.

Monday through Friday 2p-10p

Purpose Statement

Supervise the daily operations of patient intake and/or admissions, which may include call and referral management, scheduling of assessments and admissions, completion of benefit verification, and prioritization of completion of all pre-certifications.

Essential Functions

• For assigned shift will plan, assign, supervise, and perform preferred duties to ensure patient safety and the efficiency of the department.
• Prioritization of potential admissions, considering patient needs and the facility’s capability and capacity to meet those needs appropriately manner.
• Knowledge of milieu management.
• Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.
• Coordination with the business office to ensure that timely and accurate financial counseling of patients occurs when appropriate.
• Provide guidance and direction to staff and encourage/build mutual trust, respect, and cooperation among team members.
• Ensure that EMTALA logs, if applicable, is completed for each patient seen by admissions.
• Participate in staff training by serving as a preceptor for new admission team employees.
• Report shift challenges promptly to AOC, or Admissions Director.
• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Other Functions

• Perform other functions and tasks as assigned.

Education/Experience/Skill Requirements

• Bachelor’s degree in a social service field is preferred.
• Master’s degree in a social services field preferred or RN preferred.
• In some states, may also be a registered nurse, in which case, an associate's or bachelor's degree in nursing is required.
• One or more years’ experience in a healthcare admissions role preferred.
• One or more years’ supervisory/lead in a healthcare admissions setting experience preferred.

Licenses/Designations/Certifications

• CPR and de-escalation/restraint certification preferred (training available upon hire and offered by facility).
• First aid may be preferred based on state or facility.

Additional Regulatory Requirements

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

AHMKT