Supervisor 1st/2nd/3rd shift

Flagship Facility Services, Inc.; Pensacola (FL); On-site; USD 36,000 - 45,000; Full time

Job summary

Flagship Facility Services, Inc. is looking for a Janitorial Supervisor in Pensacola, Florida. The supervisor will ensure that the janitorial team maintains cleanliness to company standards while addressing customer service needs effectively.

Candidates should have a high school diploma or GED and at least 3-5 years of experience in the janitorial field. The role requires strong leadership, communication skills, and the ability to work in a fast-paced environment.

Qualifications

• Ability to multi-task in a fast-paced environment with high customer demand.
• Knowledge of proper use of equipment, materials, and supplies used in maintenance work.
• Excellent internal and external customer service skills.

Responsibilities

• Supervise employees and delegate operations schedule.
• Evaluate performance of personnel and inspect assigned areas.
• Address customer concerns and inquiries.

Skills

Multi-tasking

Customer Service

Leading and Motivating

Communication Skills

Microsoft Office (Excel, Word)

Bilingual English/Spanish

Education

High School diploma or GED

3-5 years related experience

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business. 19.00 per hour

Job Summary

The Janitorial Supervisor is responsible for ensuring that the janitorial staff cleans and maintains the client’s premises to the standards set by FlagShip Holding Company.

Essential Functions

1. Supervise employees and help delegate operations schedule to ensure proper work area coverage.
2. Evaluate performance of personnel and inspect assigned areas to ensure proper work performance. This requires hands‑on support and ability to perform work when necessary, which may include dust mopping, sweeping, stripping/refinishing, carpet scrubbing, servicing restrooms, window washing, etc.
3. Find and define problems, resolve issues, and use these to make appropriate recommendations to management staff, staff, and/or customer contacts to exercise continuous quality improvement and to exceed customer expectations.
4. Report any issues, concerns, or discrepancies to the Operations Manager/Operations Coordinator.
5. Address customer concerns and inquiries and report any new or changing job/work orders.
6. Track and evaluate purchasing activities, supply and equipment usage, and repairs. Ensure appropriate labeling, dilution, and storage requirements are conducted in accordance with company, customer, and OSHA standards.
7. Provide on‑the‑job training for staff/employees for specific tasks.
8. Participate in company and customer training to ensure effective communication and distribution of information to supervisors, customers, and employees.
9. Carry out management responsibilities in accordance with the company’s policies, customer’s rules and regulations, and applicable laws when needed.

Knowledge and Skills

1. Ability to multi‑task in a fast‑paced environment with constantly changing priorities and high customer demand.
2. Knowledge of proper use of equipment, materials, and supplies used in maintenance work.
3. Excellent internal and external customer service skills.
4. Professional appearance and demeanor.
5. Ability to lead others and motivate people.
6. Ability to work individually and as part of a team; an articulate individual who can relate to people at all levels and possesses excellent communication skills.
7. Microsoft Office skills (Excel, Word) plus Gmail, Google Docs, Google Calendar.
8. Excellent written and verbal communication skills.
9. Bi‑lingual English/Spanish desired.

Education and Work Experience

• High School diploma or GED.
• Three to five years of related experience and/or training; or an equivalent combination of education and experience, preferably in the janitorial/facilities field.

Work Environment

• Fast‑paced office environment.
• Safety glasses required while performing certain tasks.
• High sense of urgency.
• Small office environment.
• The noise level is usually moderate.
• Exposed to a combination of normal office and shop environments.
• Regularly exposed to dust, odors, oil, fumes, and noise.

Requirements

• Clean DMV record.
• Pass criminal background screening.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may occasionally be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, talk, or hear. Physical requirements include stooping, standing, climbing, and frequent lifting of a minimum of 40lbs. of office and facilities equipment. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity

Flagship is an equal‑opportunity employer. All aspects of employment, including decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Qualified applicants with criminal histories are also considered, consistent with applicable federal, state, and local law. Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.