Supervisor

Lucky Strike Entertainment; Town of Florida (NY); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Healthcare coverage

Performance-based incentives

Competitive total rewards package

Job summary

Lucky Strike Entertainment is seeking a Supervisor in New York, NY, to ensure exceptional guest service and lead a dynamic team. You will deliver excellent service, grow our league business, and manage our Food & Beverage program.

The ideal candidate has a commitment to guest service, strong communication skills, and can thrive in a fast-paced environment. This entry-level position may be a pathway to management, with a pay rate ranging from $18 to $21 per hour.

Qualifications

• 1-2 years experience in Hospitality, Food & Beverage, or Restaurants.
• Strong team player and people developer.
• Ability to work varying shifts, including weekends and holidays.

Responsibilities

• Deliver exceptional service and address guest complaints.
• Develop relationships with league bowlers to grow business.
• Recruit, hire, train, and schedule staff.

Skills

Guest service commitment

Communication skills

Team player

Fast-paced environment adaptability

Education

HS Diploma (Bachelor’s Degree preferred)

Job description

Your next adventure starts here! Join us as a Supervisor and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities.

ESSENTIAL DUTIES

• Be a champion for our guests, consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints.
• Capitalize on all business opportunities in your market area by executing our marketing strategies to drive sales (leagues, open play bowling, etc.).
• Develop and maintain a good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues.
• Assist in recruiting, hiring, training, and scheduling a talented team of hourly center staff.

MANAGEMENT SKILLS

• Lead the team and influence them through effective motivation; leverage the individual strengths of your team members to ensure guest satisfaction and maximize center productivity by working with your team side by side every day.

FOOD & BEVERAGE SALES

• Assist in overseeing the management and expansion of your center’s Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.

FLEXIBILITY

• Ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.

You are a dedicated team player looking to grow, excelling at developing talent, partnering with your center’s management team, and delivering a world-class guest experience. Strong communication skills and professional flexibility allow you to support the center through extended workdays, nights, weekends, and holidays. Entry‑level, the Supervisor position may be a gateway to a management role.

DESIRED SKILLS

• HS Diploma (Bachelor’s Degree preferred)
• A commitment to great guest service
• 1‑2 years experience in Hospitality, Food & Beverage, or Restaurants
• Solid communication skills
• Strong team player and people developer
• Thrives in a fast‑paced environment

WORK ENVIRONMENT / PHYSICAL DEMANDS

• Typical entertainment environment: walk, bend, stand for periods of time; may lift objects with some assistance.

The pay rate for this position is $18.00 to $21.00 per hour. Lucky Strike Entertainment offers performance‑based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.