Supervisor

Tim Hortons (US); Shelby Township (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Tim Hortons (US) is seeking a Supervisor who motivates Team Members to deliver exceptional service for every guest, every time, and to build a positive, inclusive work environment. You will coach, train, and lead by example in a fast-paced quick‑service setting, supporting the General Manager with daily operations and high standards of guest service, quality, and cleanliness.

Candidates should have 1–3 years of supervisory QSR experience and practical coaching skills, with a focus on teamwork,

Qualifications

• 1–3 years of quick-service supervisory experience.
• Experience coaching and training Team Members.
• Knowledge of fast-paced restaurant operations and guest service standards.

Responsibilities

• Managing labour costs through effective floor management.
• Controlling food & paper costs using order guides.
• Ensuring product launches and promotions are executed with perfection.
• Resolving guest issues and minimizing problems with the team.
• Participating in the recruitment process.
• Training new Team Members.
• Ensure Health & Safety policies are followed by all Team Members.
• Coach and discipline Team Members as needed.
• Lead by example by following Tim Hortons policies and procedures.
• Plan, organize, direct, control and evaluate daily operations.
• Foster a positive work environment through leadership and example.

Skills

Supervisory experience

Coaching

Training

Guest service

Team leadership

Job description

As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced restaurant.

Your 1-3 years of quick-service experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role.

Responsibilities:

• Managing labour costs through effective floor management

• Controlling food & paper costs using order guides

• Ensuring that product launches and promotions are executed with perfection

• Resolving Guest issues, as well as working with your team to minimize issues

• Participate in the recruitment process

• Training new Team Members

• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place

• Coach & discipline Team Members as needed

• Be a leader and always lead by example by following all Tim Hortons policies and procedures

• Plan, organize, direct, control and evaluate daily operations

• Foster a positive work environment through leadership and example

Physical Demands:

• Walking and standing for long periods of time

• Able to lift and carry up to 20 kg / 45 lbs

• Able to help as needed in receiving large deliveries up to twice a week

• Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments

• Ability to work under pressure in a high fast-paced environment adhering to tight deadlines

Availability:

• Must be flexible asyour work schedule may vary week to week based on business needs while fostering a fair work/life balance.Monthly schedules may require some afternoon and weekend shifts.