Supervisor

AMF; Salem (OR); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Healthcare coverage

Performance-based incentives

Job summary

Lucky Strike Entertainment in the United States is seeking a Supervisor to manage center operations and guest experiences. You will supervise staff, drive guest satisfaction, and partner with leagues to grow business.

The role emphasizes strong communication, recruiting, training, and achieving service excellence. Responsibilities include leading the team, expanding F&B offerings, and maintaining standards while working flexible shifts, including weekends and holidays.

Qualifications

• HS Diploma (Bachelor’s Degree preferred).
• A commitment to great guest service.
• 1-2 years experience in Hospitality, Food & Beverage, or Restaurants.
• Solid communication skills.
• Strong team player and people developer.
• Thrives in a fast-paced environment.

Responsibilities

• Deliver exceptional guest service, address feedback and resolve guest complaints.
• Drive sales by executing marketing strategies (leagues, open play bowling).
• Develop and maintain relationships with league bowlers and officers; manage league communications.
• Recruit, hire, train, and schedule a talented team of hourly staff.
• Lead and motivate the team to maximize guest satisfaction and center productivity.
• Oversee the center's Food & Beverage program, ensuring quality and training.
• Work varied shifts, including weekends and holidays, as needed.

Skills

Customer service

Communication skills

Team leadership

People development

Fast-paced environment

Education

HS Diploma

Bachelor's Degree preferred

Job description

Who We Are

Why Lucky Strike?

We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets. From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse Company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit. When you join Lucky Strike, you join a team of passionate winners and give yourself the best opportunity for sustained career growth and opportunity. It’s not easy to get hired by us – we want only the most talented and committed Managers, but when you do join Lucky Strike, the rewards are abundant.

Overview

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Supervisor and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!

The Supervisor role is one that’s always active, and no two days are the same! You’ll be on your feet, coordinating with team members, and assuming responsibility for all center operations in the absence of the General Manager, Assistant General Manager, or Operations Manager at your center. Our Supervisors work diligently to ensure standards are high and are met with consistency. Make no mistake: this is definitely NOT your typical job (spoiler alert: it’s way better).

ESSENTIAL DUTIES: Get a glimpse of all you’ll experience as a Supervisor

MAKE GUESTS PRIORITY #1

• Be a champion for our guests, consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints.

TAKE EVERY OPPORTUNITY

• Capitalize on all business opportunities in your market area by executing our marketing strategies to drive sales (leagues, open play bowling, etc.).

PARTNER WITH LEAGUES

• Develop and maintain a good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues.

ASSEMBLE AN ALL-STAR TEAM

• Assist in recruiting, hiring, training, and scheduling a talented team of hourly center staff.

SHOW OFF AND DEVELOP THOSE MANAGEMENT SKILLS

• Lead the team and influence them through effective motivation; leverage the individual strengths of your team members to ensure guest satisfaction and maximize center productivity by working with your team side by side every day.

DRIVE FOOD & BEVERAGE SALES

• Assist in overseeing the management and expansion of your center’s Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.

REMAIN FLEXIBLE

• An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.

WHO YOU ARE

You’re a dedicated team player who’s looking for the opportunity to grow. You excel at developing talent and can partner with your center’s management team to deliver a world-class guest experience. Your communication skills are as strong as your commitment to exceptional service and your professional flexibility allows you to support the center through extended workdays, nights, weekends, and holidays. While entry-level, the Supervisor position may be seen as a gateway to more—a chance to learn the “ins & outs” of your center, develop as a leader, gain responsibility, and ultimately, move into a management role.

DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our team

• HS Diploma (Bachelor’s Degree preferred)
• A commitment to great guest service
• 1-2 years experience in Hospitality, Food & Beverage, or Restaurants
• Solid communication skills
• Strong team player and people developer
• Thrives in a fast-paced environment

WORK ENVIRONMENT/ PHYSICAL DEMANDS:

• Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

Benefits

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits

The pay rate for this position is $23 to $28 hourly.