Supervisor

Bowlero; Florida; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Healthcare coverage

Benefits package

Job summary

Lucky Strike Entertainment in Florida is seeking a Supervisor to lead center operations, guest experience, and staff schedules. You’ll drive service excellence, coordinate with leagues, and partner with management to execute guest-focused initiatives.

You will recruit, train, and motivate a team, while expanding the Food & Beverage program and ensuring adherence to corporate standards. Flexible shifts including weekends and holidays are expected.

Qualifications

• HS Diploma required; Bachelor’s Degree preferred.
• 1-2 years experience in Hospitality, Food & Beverage, or Restaurants.
• Strong communication and guest service skills.
• Proven ability to work in a fast-paced environment.

Responsibilities

• Be a champion for our guests, delivering exceptional service and addressing guest complaints.
• Capitalize on business opportunities by executing marketing strategies to drive sales.
• Develop and maintain relationships with league bowlers and officers; handle league announcements and related duties.
• Assist in recruiting, hiring, training, and scheduling hourly center staff.
• Lead and motivate the team to maximize center productivity and guest satisfaction.
• Oversee Food & Beverage program oversight and training to ensure quality and alignment with standards.
• Work varying shifts, including weekends, holidays, and extended days as needed.

Skills

Guest service

Communication skills

Team player

People development

Hospitality experience

Flexibility

Education

HS Diploma

Bachelor’s Degree preferred

Job description

Overview

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Supervisor and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!

The Supervisor role is one that’s always active, and no two days are the same! You’ll be on your feet, coordinating with team members, and assuming responsibility for all center operations in the absence of the General Manager, Assistant General Manager, or Operations Manager at your center. Our Supervisors work diligently to ensure standards are high and are met with consistency. Make no mistake: this is definitely NOT your typical job (spoiler alert: it’s way better).

ESSENTIAL DUTIES

Get a glimpse of all you’ll experience as a Supervisor

MAKE GUESTS PRIORITY #1

• Be a champion for our guests, consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints.

TAKE EVERY OPPORTUNITY

• Capitalize on all business opportunities in your market area by executing our marketing strategies to drive sales (leagues, open play bowling, etc.).

PARTNER WITH LEAGUES

• Develop and maintain a good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues.

ASSEMBLE AN ALL-STAR TEAM

• Assist in recruiting, hiring, training, and scheduling a talented team of hourly center staff.

SHOW OFF AND DEVELOP THOSE MANAGEMENT SKILLS

• Lead the team and influence them through effective motivation; leverage the individual strengths of your team members to ensure guest satisfaction and maximize center productivity by working with your team side by side every day.

DRIVE FOOD & BEVERAGE SALES

• Assist in overseeing the management and expansion of your center’s Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.

REMAIN FLEXIBLE

• An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.

WHO YOU ARE

You’re a dedicated team player who’s looking for the opportunity to grow. You excel at developing talent and can partner with your center’s management team to deliver a world-class guest experience. Your communication skills are as strong as your commitment to exceptional service and your professional flexibility allows you to support the center through extended workdays, nights, weekends, and holidays. While entry-level, the Supervisor position may be seen as a gateway to more—a chance to learn the “ins & outs” of your center, develop as a leader, gain responsibility, and ultimately, move into a management role.

DESIRED SKILLS

Check out the desired skills below and see if you have what it takes to join our team

• HS Diploma (Bachelor’s Degree preferred)
• A commitment to great guest service
• 1-2 years experience in Hospitality, Food & Beverage, or Restaurants
• Solid communication skillsStrong team player and people developer
• Thrives in a fast-paced environment

WORK ENVIRONMENT/ PHYSICAL DEMANDS

• Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

The pay rate for this position is $18.00 to $21.00 per hour

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here:Lucky Strike Entertainment Benefits