Front-of-House Leader: Drive Guest Experience & Growth

KPOT | Wauwatosa; Wisconsin; On-site; USD 55,000 - 75,000; Full time

Job summary

KPOT in Wisconsin is seeking a Restaurant Manager to lead front-of-house operations in a fast-paced setting. You will manage labor, oversee service standards, and ensure a memorable guest experience while coaching a diverse hourly team.

The ideal candidate has 5+ years in full-service restaurant leadership, a Food Handler Certification, and proficiency with POS systems, 7Shifts, and purchasing platforms. You will partner with the Franchise Partner to drive performance and maintain brand

Qualifications

• 5+ years leading full-service restaurant operations.
• Valid State-Mandated Food Handlers Certification.
• Proven ability to coach and develop hourly team members.
• Strong understanding of scheduling, labor cost, and guest satisfaction.
• Excellent communication and leadership under high energy conditions.

Responsibilities

• Oversee front-of-house operations including labor scheduling and bar inventory.
• Lead pre-shift meetings focused on service, upselling, and brand standards.
• Ensure seamless execution of KPOT service model and brand standards.
• Maintain cleanliness, organization, and safety across shifts.
• Monitor wait times, table turns, and guest flow to optimize experience.
• Recruit, train, and develop hourly team members; coach performance.
• Drive sales growth and local marketing initiatives.
• Maintain compliance with health department regulations and food safety.

Skills

Leadership

Team Management

Customer Service

Brand Standards

P&L Management

Tools

POS Systems

7Shifts

Purchasing Platforms

Job description

Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 130 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate Restaurant Manager who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

The Restaurant Manager plays a critical leadership role at our KPOT locations, overseeing the success of front-of-house operations. This Restaurant Manager position requires an individual who is highly organized, adept at multitasking, and capable of coaching team members effectively in real-time. The ideal Restaurant Manager will have a strong track record of fostering a culture of exceptional hospitality and will be responsible for ensuring seamless day-to-day operations. Availability to work evenings and weekends is essential.

Duties and Responsibilities

• Oversee front-of-house operations by managing labor via scheduling, bar inventory, and ensuring compliance with federal, state, and local regulations.
• Conduct pre-shift meetings focused on service, upselling, and brand standards.
• Ensure seamless execution of KPOT service model.
• Maintain cleanliness, organization, and safety standards.
• Monitor wait times, table turns, and guest flow.
• Recruit, train, and develop hourly team members. Coach and hold staff accountable to performance standards.
• Drive sales growth and local marketing initiatives
• Maintain expert knowledge of brand standards, plate presentation, recipe adherence, and overall operational procedures.
• Oversee floor operations, shift management, labor cuts, and engage with customers to ensure exceptional service.
• Ensure compliance with all health department regulations.
• Maintain proper food handling, storage, and sanitation standards.
• Maintain clear, consistent communication with the Franchise Partner regarding daily operations, service standards, and performance.
• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8–10 hours per shift).
• Ability to lift and carry up to 25–50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions

• 5+ years leading full-service restaurant operations and bartending, with a hands-on approach to service and team supervision.
• Holds a valid State-Mandated Food Handlers Certification, ensuring compliance with health and safety standards.
• Proficient in POS systems, scheduling software (specifically 7Shifts), purchasing platforms, streamlining daily operations.
• Demonstrate clear, high-level communication skills to effectively lead teams and enhance guest satisfaction.
• Solid experience with P&L management, understanding the relationship between sales, labor, and operational costs.
• Strong communication and a passion for delivering world-class service at every touchpoint.
• Comfortable working around grills and hot cooking surfaces.