Supervisor

IT'SUGAR; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible scheduling

Career growth opportunities

Continuous Training and Development

30% Employee Discount

401k with company match

Job summary

IT’SUGAR is seeking a Leader On Duty to manage daily store operations, coach staff, and drive sales while maintaining brand standards. You will oversee cash handling, merchandising, and customer interactions to deliver exceptional service.

The role requires a minimum of 2 years in retail with some supervisory experience, and the ability to work a flexible schedule across days, evenings, weekends, and holidays. Join IT’SUGAR for a fun, fast-paced environment with opportunities for growth.

Qualifications

• Must be 18 years of age or older.
• Education: High School diploma or equivalent preferred.
• 2 years of retail experience and at least 1 year of supervisor experience preferred.
• Flexible schedule including days, evenings, weekends, and holidays.
• Able to work 32-40 hours a week.
• Must be able to use a POS/cash register.
• Able to stand and walk for long periods; lift up to 25 lbs; up to 50 lbs with assistance.

Responsibilities

• Oversees the daily operation of the store and ensures that sales objectives are met.
• Evaluates daily operations and recommends actions to improve productivity and profitability.
• Coaches and trains Sales Associates to maintain a positive, brand-proud environment.
• Promotes safety for customers and associates by following guidelines.
• Partners with store manager to identify challenges and present solutions.
• Follow the customer engagement model to welcome, engage, entertain and thank customers.

Skills

Customer service

Sales

Team leadership

POS operations

Loss prevention awareness

Education

High School diploma or equivalent

Tools

POS system

Job description

IT’S Fun, IT’S Flexible, IT’S Entertaining

IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.

What you’ll do? IT’S Exciting!

Laugh out loud, dance to the music, and provide a humorous escape to our customers while you

Act As a Leader On Duty

• Oversees the daily operation of the store and ensures that sales objectives are met.
• Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness, and profitability.
• Fosters a productive work environment through consistent coaching and training of Sales Associates.
• Demonstrates a positive, enthusiastic and brand proud attitude.
• Promotes safety for both our customers and associates by adhering to company guidelines.
• Partners with store manager to identify ongoing challenges and present solutions.

Deliver Exceptional Customer Service

• Follow our customer engagement model SUGARTAINMENT by setting the stage, welcoming, engaging, entertaining and thanking the customer.
• Assist customers with requests and inquiries.
• Ensure salesfloor is clean and organized while maintaining store visual standards.
• Operate POS/ register to properly cash out all customers.

Achieve Sales Goals

• Follows through on customer requests for specific items and suggests additional products.
• Use selling skills by explaining benefits, features, prices, quality, value, and other product information.

Support Store Operations

• Maintains store cash handling records, reports, and opening and closing procedures.
• Ensures visual standards are appropriate and support the brand image.
• Merchandises displays to visual guidelines.
• Plan, coordinate, and set up special events and promotions.
• Maintain communication with associates regarding product recommendations to increase sales/inventory.
• Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with the Store Manager.
• Operational Responsibilities include, but are not limited to salesfloor/backroom/restroom maintenance, cleaning, mopping, etc.

Embody Our Core Values

• Represent our core values: IT’S being Positive, Playful, Present and a Difference Maker.
• Display enthusiasm and cheerfulness while working collaboratively in a team environment.

Requirements

What you need to join the fun:

• Must be 18 years of age or older.
• Education: High School diploma or equivalent preferred.
• Years of Experience: 2 years of retail experience and at least 1 year of supervisor experience preferred.
• Willing to work a flexible schedule including days, evenings, weekends, and holidays.
• Able and willing to work 32-40 hours a week.
• Must be able to use a POS/cash register.
• Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear.
• Able to independently lift/move up to 25 lbs. Able to lift/move up to 50 lbs. with assistance.
• Must be able to work alone or with minimum amount of supervision.

What’s in it for you? IT’S Even Sweeter

• Flexible scheduling
• Career growth opportunities
• Continuous Training and Development
• 30% Employee Discount
• Perk Spot (Discounts on cell phone, travel, events, etc.)
• 401k with company match beginning the 1st of the month following 60 days of employment.
• Employee Assistance Program
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Health Savings and Flexible Spending Account
• Legal Services

Let’s get Social! IT’S Cool

• Website: www.itsugar.com
• Facebook: www.facebook.com/itsugar
• Twitter: www.twitter.com/itsugar
• Tiktok: itsugar_official