Supervisor

Terminal-Security-Solutions-3; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

Terminal Security Solutions (TSS) seeks a Supervisor for the TSO team to ensure duties align with the Facility Security Plan and company policies. The role emphasizes delivering top-tier customer service to passengers, clients, terminal staff, and crew.

The candidate will perform access control, screening, and daily reporting, while maintaining staff posting and safety standards in a fast-paced maritime environment. Valid State Security Officer license and a strong service mindset are required.

Qualifications

• Must communicate in and speak fluent English.
• Must work in a client-focused role within a fast-paced environment.
• Must handle multiple tasks and maintain a high level of accuracy.
• Must work under pressure and meet deadlines with a positive attitude and customer service.
• State Security Officer License required.
• High school diploma or GED required.
• Associates degree or higher preferred.
• Law enforcement or military experience preferred.
• Customer service experience preferred.
• Screener certification provided by company.

Responsibilities

• Deliver excellent customer service to passengers, clients, terminal employees and crew.
• Maintain compliance with all company policies and procedures.
• Perform access control duties as per Facility Security Plan.
• Conduct passenger, baggage and other screening as trained.
• Write and maintain reports of daily activities and irregularities.
• Inspect work areas to ensure safety and regulatory compliance.
• Ensure proper posting and rotation of staff per plan.
• Maintain SSI materials safely and confidentially.
• Ensure required reports are completed as necessary.

Skills

Fluent English

Customer service

Multitasking

Work under pressure

Education

High school diploma or GED

Associates degree or higher preferred

State Security Officer License

Job description

Terminal Security Solutions (TSS) is a maritime security services firm providing customer service-focused solutions coupled with tailored operating procedures, cutting-edge training programs, security technology and the requisite oversight to operate in today’s heavily-regulated and fast-paced cruise, cargo, and port industries.

The Supervisor is the TSO’s direct subordinate, responsible for ensuring all personnel are performing their duties in accordance with established policies, procedures and the relevant Facility Security Plan.

The Supervisor is more specifically responsible for:

• Delivering excellent customer service at all times, with all passengers, clients, terminal employees and ship’s crew as per training.
• Maintaining compliance with all company policies and procedures.
• As necessary, performing access control duties as per position post orders and the relevant Facility Security Plan.
• As necessary, performs passenger, baggage and other physical screening as per the Facility Security Plan, in strict adherence to the certification received through training.
• Ensuring all personnel are given required and requested breaks.
• Ensuring all personnel are posted properly and rotated as necessary, in accordance with established policies and procedures, as well as the Facility Security Plan.
• Proper safe-keeping of all associated Sensitive Security Information (SSI) materials.
• Write and maintain reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Inspect work areas to ensure compliance of established regulations in regards to safety and maintenance.
• Observe and evaluate worker’s performance to ensure upward mobility and proper utilization of employee skills.
• Ensure all required reports are executed as necessary.
• Maintain staff levels in accordance with client needs.

Requirements:

Education and/or Work Experience Requirements:

• Must be able to communicate in and speak fluent English
• Must be able to work in a client-focused role within a fast pace environment.
• Must be able to handle multiple tasks and high level of accuracy required.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• State Security Officer License required.
• High school diploma or GED required.
• Associates degree or higher preferred.
• Law Enforcement or Military experience preferred.
• Customer Service experience preferred.
• Screener certification (provided by company).

Physical Requirements:

• Inspects documents for validity such as; Port ID, driver’s licenses, company ID’s and passports for access control.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to stand a minimum of eight (8) hours at a time.
• Must be able to lift and carry up to 20 lbs.
• Must have sufficient computer and writing skills.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.