Safeguard Supervisor

Nautilus International Holding Corporation; Fort Lauderdale (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading security services provider is seeking a Safeguard Supervisor in Fort Lauderdale, Florida. The Supervisor will oversee the safeguard personnel, ensuring compliance with company policies and maintaining a high standard of customer service. Candidates must have at least 3 years of supervisory and customer service experience, along with proficiency in Microsoft Word and Excel. A current TWIC and driver's license are mandatory. The role demands strong leadership skills in a fast-paced environment.

Qualifications

• 3+ years of supervisory experience required.
• 3+ years of customer service experience required.
• Current state security and driver’s license required.
• Current Transportation Worker Identification Credential (TWIC) required.

Responsibilities

• Supervise safeguard personnel during the entire safeguard process.
• Maintain accurate timekeeping of employee hours.
• Control unbillable overtime and maintain staffing levels.
• Ensure compliance with company policies and directives.

Skills

Supervisory skills

Customer service

Microsoft Word proficiency

Microsoft Excel proficiency

Fluent in English

Education

High school diploma or GED

Associates degree or higher

Tools

Payroll software

Job description

he Safeguard Supervisor is responsible for ensuring all safeguard personnel are performing their duties in accordance with established company policies and procedures, and more specifically as it pertains to “TSS Crew Safeguard Policy and Procedures.” The Supervisor is more specifically responsible for:

• Ability to supervise safeguard personnel at all times through the entire safeguard process.
• Maintain a fair and balanced personnel schedule, in accordance with the relevant company policies.
• Controlling and limiting unbillable overtime and double time.
• Maintaining accurate timekeeping of employee hours and time-off using payroll software,
• Maintaining adequate staffing levels in accordance with client requirements.
• Maintaining compliance with all company policies, procedures, and directives.
• Ensuring all personnel are given required and requested breaks.
• Responding and effectively communicating with Supervisor(s) in a timely manner using email, text, phone calls and voicemail messages.
• Delivering excellent customer service always, with all clients, terminal employees, vendors, and ship’s crew members, as prescribed in training guidelines.
• The proper safe-keeping and storage of all Sensitive Security Information (SSI) materials.
• Writing and maintaining reports of daily activities and irregularities, or unusual occurrences.
• Inspecting work areas to ensure compliance with established regulations regarding security, safety, and maintenance.
• Observing and evaluating worker’s performance to ensure upward mobility and proper utilization of employee skills.
• Tracking employees’ licenses to ensure they are always current,
• Ensuring all required reports are executed in a timely manner, when necessary.

Education and/or Work Experience Requirements:

• Must have a minimum 3 years of supervisory experience.
• Must have a minimum 3 years of customer service experience.
  Must be experienced in the use of Microsoft Word and Excel.
• Must be able to communicate in and speak fluent English.
• Must be able to work in a client-focused role within a fast pace environment.
• Must be able to handle multiple tasks and high level of accuracy required.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Must have and maintain a current state security and driver’s license.
• Must have and maintain a current Transportation Worker Identification Credential (TWIC).
• High school diploma or GED required.
• Associates degree or higher preferred.
• Law Enforcement or Military experience preferred.
• Customer Service experience preferred

Physical Requirements:

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to stand a minimum of 8-12 hours at a time.
• Must be able to lift and carry up to 20 lbs.
• Must be able to talk, listen and speak clearly on a telephone/VHF two-way radio.
• Must have sufficient abilities to use a computer and write.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review theKnow Your Rights notice from the Department of Labor.

Qualifications

Licenses & Certifications

Required

TWIC

Drivers License

Class D License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.