Assistant Operations Manager/Port of Miami/Port Everglades

Terminal Security Solutions, Inc.; Miami (FL); On-site; USD 29,000 - 42,000; Full time

Job summary

Terminal Security Solutions (TSS) is seeking an Assistant Operations Manager to oversee terminal operations in Miami, FL, ensuring compliance with FSP, MTSA and related regulations.

You will lead security staff, coordinate with clients and authorities, and maintain daily activity reports while safeguarding assets and ensuring service quality.

Qualifications

• Must communicate in fluent English.
• Requires high school diploma or GED; associates degree preferred.
• Screener certification provided by company.
• State Security Officer License required.
• TWIC Card required.
• Law Enforcement or Military experience preferred.
• Customer Service experience preferred.
• Ability to commute to Miami, FL 33132.

Responsibilities

• Ensures full compliance and proper execution of approved/applicable Facility Security Plans (FSP), MTSA and all applicable federal and state regulations.
• Plans, organizes and manages the work of subordinate staff to ensure that the directives are accomplished.
• Direct investigations to verify and resolve customer, federal authorities and employee complaints.
• Coordinates Operational meetings to ensure flow of information between all Supervisors.
• Provide the safeguarding and security of assets for personnel, clients and all visitors.
• Write and maintain reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Skills

Fluent English

Customer service experience

Multitasking under pressure

Leadership potential

Attention to detail

Education

Associates degree or higher preferred

High school diploma or GED required

Job description

Assistant Operations Manager Terminal Security Solutions (TSS)

is a maritime security services company providing customer service-focused solutions coupled with tailored operating procedures, cutting-edge training programs, security technology and the requisite oversight to operate in today's heavily regulated and fast-paced cruise, cargo, and port industries.

The Senior Terminal Supervisor is the Operations Manager's direct representative, responsible for providing overall leadership and management of all personnel assigned to his/her specific terminal operation.

Duties and Responsibilities

• Ensures full compliance and proper execution of approved/applicable Facility Security Plans (FSP), MTSA and all applicable federal and state regulations.
• Plans, organizes and manages the work of subordinate staff to ensure that the directives are accomplished.
• Direct investigations to verify and resolve customer, federal authorities and employee complaints.
• Coordinates Operational meetings to ensure flow of information between all Supervisors.
• Proper safe-keeping of all associated Sensitive Security Information (SSI) materials.
• Management in line with established organizational requirements.
• Arbitration of employee disputes and resolution of complaints, as necessary.
• Monitor supervisory functions by conducting continual on-the-job training.
• Maintain the order and overall compliance standards for job execution.
• Provide the safeguarding and security of assets for personnel, clients and all visitors.
• Write and maintain reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Inspect work areas to ensure compliance of established regulations in regards to safety and maintenance.
• Observe and evaluate worker's performance to ensure upward mobility and proper utilization of employee skills.
• Ensure all required reports are executed as necessary.
• Ensure schedules are accurate, balanced and fair.
• Accountable to local client representatives to determine if standards and precedence are being met.

Performance/Role Expectations

• Continuity of highest service objectives
• Client awareness and acceptance of procedures
• Monitor and report suspicious activities to local authorities.
• Monitor and address subordinates in violation of policies and procedures.
• Coordinate meetings with local authorities regarding security procedures as necessary.
• CBP (Customs Border Patrol) USCG Local/Port Police Dept.
• Act as Liaison between LE, CBP, USCG, and associated entities listed formerly.

Requirements

• Must be able to communicate in and speak fluent English
• Must be able to work in a client-focused role within a fast-paced environment.
• Must be able to handle multiple tasks and high level of accuracy required.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service State Security Officer License required.
• State Security Officer License required.
• High school diploma or GED required.
• Associates degree or higher preferred.
• Law Enforcement or Military experience preferred.
• Customer Service experience preferred.
• Screener certification (provided by company)

Physical Requirements

• Inspects documents for validity such as TWIC, Port ID, driver's licenses, company ID's and passports for access control.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to stand a minimum of 8 hours at a time.
• Must be able to lift and carry up to 20 lbs.
• Must be able to talk, listen and speak clearly on a telephone/VHF two-way radio.
• Must have sufficient computer and writing skills.

• We are hosting in-person hiring events at:Career Source Bird Road 8485 SW 40th Street, 2nd Floor Miami, FL 33155 Date:Thursday 5.28.2026 Time:9:00 am -12:00 pm
• Career Source Bird Road 8485 SW 40th Street, 2nd Floor Miami, FL 33155 Date:Friday 5.29.2026 Time:9:00 am -3:00 pm
• Terminal Security Solutions.Contact:Elia Fajardo 954-594-0414 Recruitment Manager.

• Job Type:Full-time
• Pay:$25.85 per hour
• Experience:Operations management:4 years (Required)
• License/Certification:Class D Security (Required)
• License/Certification:TWIC Card (Required)
• Ability to Commute:Miami, FL 33132 (Required)
• Ability to Relocate:Miami, FL 33132:Relocate before starting work (Required)
• Work Location:In person.