Maritime Security Supervisor: Passenger & Access Control

Nautilus International Holding Corporation; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

Terminal Security Solutions (TSS) seeks a Supervisor for the TSO team to ensure duties align with the Facility Security Plan and company policies. The role emphasizes delivering top-tier customer service to passengers, clients, terminal staff, and crew.

The candidate will perform access control, screening, and daily reporting, while maintaining staff posting and safety standards in a fast-paced maritime environment. Valid State Security Officer license and a strong service mindset are required.

Qualifications

• Must communicate in and speak fluent English.
• Must work in a client-focused role within a fast-paced environment.
• Must handle multiple tasks and maintain a high level of accuracy.
• Must work under pressure and meet deadlines with a positive attitude and customer service.
• State Security Officer License required.
• High school diploma or GED required.
• Associates degree or higher preferred.
• Law enforcement or military experience preferred.
• Customer service experience preferred.
• Screener certification provided by company.

Responsibilities

• Deliver excellent customer service to passengers, clients, terminal employees and crew.
• Maintain compliance with all company policies and procedures.
• Perform access control duties as per Facility Security Plan.
• Conduct passenger, baggage and other screening as trained.
• Write and maintain reports of daily activities and irregularities.
• Inspect work areas to ensure safety and regulatory compliance.
• Ensure proper posting and rotation of staff per plan.
• Maintain SSI materials safely and confidentially.
• Ensure required reports are completed as necessary.

Skills

Fluent English

Customer service

Multitasking

Work under pressure

Education

High school diploma or GED

Associates degree or higher preferred

State Security Officer License

Job description

Terminal Security Solutions (TSS) seeks a Supervisor for the TSO team to ensure duties align with the Facility Security Plan and company policies. The role emphasizes delivering top-tier customer service to passengers, clients, terminal staff, and crew.

The candidate will perform access control, screening, and daily reporting, while maintaining staff posting and safety standards in a fast-paced maritime environment. Valid State Security Officer license and a strong service mindset are required.