Supervisor

Dsv Air & Sea SAU; Chantilly (VA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Paid time off

Job summary

DSV Air & Sea SAU in Chantilly, VA is seeking an Operations Supervisor to oversee inbound/outbound warehousing activities, labor planning, and customer communications, ensuring efficient space utilization and cost objectives.

Responsibilities include hiring and training, performance appraisals, KPI attainment, SOP adherence, and cross-team coordination with HR.

Qualifications

• Minimum 3 years of experience in a logistics, distribution, or related environment.
• Minimum 1 year of supervisory experience.
• Forklift training/ MHE operation knowledge is preferred.

Responsibilities

• Lead staff meetings to review daily/weekly activities and drive improvements.
• Inform senior management and clients about critical issues impacting operations.
• Develop and maintain processes for safe and profitable operations per policy and client agreements.
• Meet client KPIs and quality system requirements.
• Coordinate with HR to create hiring, training, and professional development programs.
• Plan daily work schedules and prioritize tasks based on orders and instructions.
• Train new staff and assess progress; adjust duties as needed.
• Monitor performance and provide guidance to staff to ensure results.

Skills

Leadership

People management

Planning

Communication

Detail orientation

Education

High school diploma or GED

Tools

RF scanners

WMS

Microsoft Office

Job description

Position Summary

The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, product slotting, and customer communication activities on a daily basis. This includes labor scheduling, space utilization, equipment and manpower management. People‑management duties encompass hiring and training, assigning daily work, conducting performance appraisals, addressing performance issues, and resolving problems. Under direction of the Operations Manager or Distribution Center Manager, the Supervisor oversees receiving, warehousing, and shipping of products in a manner consistent with company service and cost objectives.

Essential Duties and Responsibilities

• Conduct staff meetings to review daily/weekly activities, plan, and ensure continuous improvement.
• Keep senior management and client representatives informed of critical issues affecting operations.
• Develop and maintain systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies and client agreements.
• Implement and report on ongoing cost‑saving measures; provide ideas for more efficient operations.
• Meet all client‑specified KPIs and comply with quality system requirements.
• Apply sound communication and motivational techniques, create fair supervisory programs, and discipline team members when necessary.
• Coordinate with Human Resources to create hiring, training, and professional development programs.
• Record supervision responsibilities for warehouse staff and contribute to performance evaluation systems.
• Plan daily work schedules by reviewing orders, arrival notices, and customer instructions; prioritize tasks and assign duties to staff.
• Analyze pending jobs, reorganize warehouse space, and adjust staffing or supply levels as needed.
• Train new staff or delegate training; assess trainee progress and add duties appropriately.
• Monitor quantity and quality of jobs performed throughout the day; provide guidance as necessary.
• Assign lead roles to experienced team members and keep the manager updated on progress or problems.
• Hold regular meetings with warehouse staff to review status and solicit improvement ideas.
• Assist with physical operations as required.
• Leverage the right people at the right time to deliver results.
• Maintain high motivation levels among team members to deliver customer satisfaction.
• Provide ongoing growth and development opportunities for team members.
• Conduct annual performance reviews for team members and present input.
• Support adherence to standard operating procedures (SOPs) for both corporate and client requirements.

Education & Experience

• High school diploma or GED.
• Minimum 3 years of experience in a logistics, distribution, or related environment.
• Minimum 1 year of supervisory experience.
• Preferred: Prior MHE certification or basic MHE operation knowledge.

Certificates, Licenses, Registrations or Professional Designations

• Completed forklift training program.

Computer Skills

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Experience with RF scanners.
• Knowledge of WMS functions.

Language Skills

• Business communication proficiency.

Mathematical Skills

• Basic to intermediate level for verifying product quantities, counting inventory, and other related duties.

Other Skills

• Strong attention to detail and timely completion of tasks.
• Good organizational and personnel management skills.
• Excellent written and oral communication skills.
• Leadership, supervision, and planning abilities.
• Flexibility to work nights and weekends as required.
• Capability to assist in cross‑training metrics activities and act as a backup when needed.
• Ability to adapt to change and thrive in a fast‑paced environment.
• Willingness to work overtime as dictated by business needs.
• Ability to work in unregulated temperatures during warmer and cooler months.

Core Competencies

• Leader of Others
• Independent Contributor
• Problem Solving

Physical Demands

• Occasionally walking and standing.
• Frequently walking, standing, lifting/carrying, and pushing/pulling.
• Constantly walking, standing, reaching above shoulder, squatting, or kneeling.

Other Physical Requirements

None beyond those listed above.

Work Environment

The job is performed in a warehouse setting with low to moderate noise levels and minimal exposure to fumes or airborne particles. Temperature varies from mild to moderate depending on the season.

Compensation and Benefits

Expected base pay range: $65,000 – $70,000. Actual compensation will be determined based on job‑related factors including experience, skills, education or certifications, and geographic location in accordance with applicable laws and company policy.

DSV offers a comprehensive benefits program that includes medical, prescription, dental, vision, and life insurance; flexible spending and health savings accounts; short‑ and long‑term disability coverage; employee assistance program; wellness resources; 401(k) plan with up to 5% company match; paid time off and holidays; and other support benefits as per location and division guidelines.

Equal Employment Opportunity Statement

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. DSV reserves the right to defer or close a vacancy at any time.