Supervisor, Operations Olive Branch, MS

DSV Air & Sea Inc.; Olive Branch (MS); On-site; USD 45,000 - 60,000; Full time

Job summary

DSV Air & Sea Inc. in Olive Branch, Mississippi, seeks an Operations Supervisor to oversee inbound/outbound, slotting, and customer communications daily. You will manage staffing, training, and performance to meet client KPIs and cost objectives.

Responsibilities include creating efficient procedures, coaching staff, scheduling, and ensuring safety compliance. The role requires leadership, strong communication, and flexibility for nights/weekends as needed.

Qualifications

• Must have a high school diploma or GED.
• 3 years’ experience working in a logistics/distribution/relevant environment.
• 1 year experience in a supervisory role.
• Preferred: Prior MHE certification / knowledge of basic MHE operation.

Responsibilities

• Supervise inbound, outbound, slotting, and communication activities.
• Plan labor scheduling, space utilization, equipment, and manpower.
• Hire, train, and evaluate staff; address performance issues.
• Meet client KPIs and adhere to SOPs.
• Develop safe, cost-efficient operations and report to management.

Skills

Attention to detail

Organizational skills

Communication skills

Leadership

Flexibility

Cross-training

Adaptability

Overtime willingness

Education

High school diploma or GED

MHE certification (preferred)

Tools

RF Scanners

WMS

Microsoft Office

Job description

Position Summary

The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, product slotting, and customer communication activities daily, including labor scheduling, space utilization, equipment, and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues, and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing, and shipping of products in a manner consistent with company service and cost objectives.

Essential Duties and Responsibilities

• Conduct staff meetings to review daily/weekly work activities, plan, and assure continuous improvement.
• Effectively keep senior management and client representatives informed of critical issues that affect the operations.
• Ensure the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures; manage operations to meet prescribed productivity and service goals; comply with terms outlined in the site's operating agreement with the client.
• Implement and report on-going cost savings measures. Provide ideas and suggestions for more efficient operations.
• Meet all client specified KPI's and comply with Quality system requirements.
• Manage the operations to achieve prescribed objectives. Apply sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provide direction and support to Human Resources. Assist in creating programs for hiring, training, and professional development. Participate in performance evaluation system for recommending promotions, wage increases, and other HR activities.
• Have overall training and evaluation responsibilities of warehouse staff.
• Plan the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assess priorities based on time sensitivity and available resources. Assign duties to appropriate warehouse staff.
• Review pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
• Train new staff in assigned duties, or delegate training responsibility to experienced team members. Assess progress of trainees and add additional duties as appropriate.
• Keep informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.
• Assign supervisory duties to experienced team members acting as leads for lower-level warehouse staff. Keep abreast of progress or problems.
• Keep Manager advised of progress or problems requiring attention on a daily basis. Hold regular meetings with warehouse staff to assess the group's overall status. Discuss ideas for improvement. Keep staff informed of new developments.
• Assist in the physical operations as needed.
• Deliver results by leveraging the skills of the right people at the right time.
• Maintain high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
• Provide ongoing growth and development opportunities for team members.
• Provide input and conduct annual performance reviews for team members.
• Support adherence to Standard Operating Procedures (SOPs).
• Support and train team members with adherence to SOPs (corporate and client).

Skills & Abilities

Education & Experience

• Must have a High school diploma or general education degree (GED).
• 3 years’ experience working in a logistics/distribution/relevant environment.
• 1 year experience in a supervisory role.
• Preferred: Prior MHE certification / knowledge of basic MHE operation.

Certificates, Licenses, Registrations or Professional Designations

• Satisfactory completion of a forklift training program.

Computer Skills

• Proficient in Microsoft Office (Excel, Word, and Power Point).
• RF Scanners.
• WMS functions.

Language Skills

• English (reading, writing, verbal).
• Business communication.

Mathematical Skills

• Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.

Other Skills

• Strong attention to detail accuracy and accomplish job tasks in a timely manner.
• Good organizational and personnel skills.
• Good communication skills, written and oral.
• Good leadership, supervision, and planning skills.
• Able to work flexible schedules, including nights and weekends, as required by the operation.
• Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.
• Must be able to effectively adapt to change and thrive in a fast-paced work environment.
• Work overtime as dictated by business whether mandatory or voluntary.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months which can range from mild to moderate.

Equal Employment Opportunity Statement

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.