Supervision Manager

Bank of America; Livermore (KY); On-site; USD 87,700 - 101,900; Full time

Job summary

Bank of America is seeking a supervisor to oversee client account activities in call centers and financial centers, ensuring regulatory compliance and risk mitigation. The role includes frontline supervision, reviews, and escalation handling.

The position requires experience in supervising investment and account-related processes, collaborating with Home Office and Field Supervisors, and meeting service level agreements for enrollment reviews.

Qualifications

• High School Diploma or GED required.
• Experience in supervisory or compliance roles preferred.
• Familiarity with regulatory requirements is a plus.

Responsibilities

• Ensures employees comply with policies, procedures, and regulations to limit risk and financial exposure to the business and the firm.
• Review DOL Trend Reporting to identify outliers.
• Review and approve account applications for advised accounts, determining suitability and best-interest requirements for managed program enrollments.
• Partner with Office Management Teams to discuss trends and escalations.

Skills

Attention to Detail

Continuous Improvement

Controls Management

Risk Management

Fraud Management

Issue Management

Monitoring, Surveillance, and Testing

Policies, Procedures, and Guidelines M

Regulatory Relations

Active Listening

Decision Making

Due Diligence

Leadership Development

Oral Communications

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Enterprise Job Description

This job is responsible for supervising client account activities by monitoring administrative, sales, and trading tasks performed by registered employees. Key responsibilities include limiting risk and financial exposure to the business unit and the bank for registered employees located in call centers or financial centers. Job expectations include overseeing day-to-day front line supervision, including mandated supervisory reviews and enterprise alerts, trade, solution and enrollment review, trade correction, and complaint resolution. The Onboarding and Managed Product Supervision team is responsible for, primarily, the review and approval of investment account applications submitted in the Consumer Investment space. Key responsibilities include reviewing suitability and best interest elements prior to approving new accounts or enrollment into platform offerings and identifying and escalating emerging risks and trends.

Required Qualifications

• Licenses needed at hire: FINRA Series 7, 66, 9/10 or equivalent required

Desired Qualifications

• Familiarity with compliance and regulatory issues
• Proficient in Microsoft Office applications
• Merrill Edge, Merrill Lynch, or Operations experience

Responsibilities

• Ensures employees comply with policies, procedures, and regulations to limit risk and financial exposure to the business and the firm
• Review DOL Trend Reporting to identify outliers
• Review and approve account applications for advised accounts, while determining suitability and best-interest requirements for managed program enrollments
• Partner closely with the local Home Office or Field Supervision Managers to communicate trends and resolve any escalations that may arise
• Partner effectively with internal and external wholesalers to drive appropriate advisor behavior in the region
• Demonstrate efficiency by consistently meeting or exceeding expectations with the Service Level Agreement for managed account enrollment review
• Provide backup coverage, as needed, when peers are out of the office or capacity needs arise
• Demonstrate organization in completing day to day responsibilities including, but not limited to queue management and advisor communication
• Maintain a positive attitude, commitment to excel and passion for supervision in all tasks completed
• Attend team meetings to share recent trends or managed product enrollment updates with the impacted advisors
• Reference policy, when needed, to assist advisors with their questions
• Partner closely with local Office Management Teams (OMT), including Market Supervision Managers (MSMs), regarding managed product related questions and requests
• Escalate trends identified in their reviews and leverage peers across other LOBs to resolve
• Join or lead initiatives and process improvement opportunities
• Assist with training, coaching, and the preparation/approval of FSA and Supervision resources (as needed)
• Creates and oversees team workflow, including mandated supervisory reviews and enterprise alerts, trade, solution and enrollment review, and trade correction for consumer investments
• Monitors employees in call centers or financial centers ability to handle and resolve complaints

Skills

• Attention to Detail
• Continuous Improvement
• Controls Management
• Risk Management
• Fraud Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Regulatory Relations
• Active Listening
• Decision Making
• Due Diligence
• Leadership Development
• Oral Communications

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - CA - Livermore - 1748 Railroad Ave - LIVERMORE BC (CA4101), US - CA - Sacramento - 555 Capitol Mall - SACRAMENTO MAIN OFFICE (CA3117), US - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704), US - WA - Bellevue - 10400 NE 4th St - 400 Lincoln Square (WA3400)

Pay and benefits information

Pay range

$87,700.00 - $101,900.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.